Delivery Excellence Specialist

1 week ago

tiruppur, India beBeeCybersecurity Full time

Service Delivery ManagerWe are looking for a Service Delivery Manager to join our team on a full-time permanent basis. You will own the key service delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of clients, provide generalist Cyber consultancy, be “application aware” and assist with uncovering growth opportunities with clients through new or product upgrades.This role is focused on delivering SOC services for customers. Experience with SOC, SIEM, and understanding of Cyber security are very important for this role. A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.Main Responsibilities:Preparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following procedures.Great report writing skills.Onboarding of new Clients.Continuously improve operations and client engagement.Continual Service Improvement Plans (CSIP) for client patchDevelop a deep understanding of the client's business including orchestration of strategic business planning, roadmaps and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementSkills and Qualifications:Minimum 5 years work experience in Service ManagementExperience in Delivering Cyber SOC services is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident response.Strong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in time management ·Strategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environment.Self-sufficiency and a high degree of autonomy.Ability to work within a team and achieve results through othersAbility to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.Lead incidents to resolution.

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