Implementation Delivery Specialist
7 days ago
Job DescriptionThe role of Implementation Manager involves leading the successful implementation of a unique and highly configurable software solution for clients and partners.This position is critical to ensuring high-quality, timely project delivery with a strong emphasis on customer satisfaction, efficiency, and long-term scalability.As the primary point of contact during implementation, you will oversee the project lifecycle from requirements gathering to production go-live.With a mix of technical expertise, functional knowledge, and strong stakeholder management, you will ensure each implementation drives measurable value for our customers.Key ResponsibilitiesLead and manage the end-to-end implementation of functional workstreams, serving as a product and domain expert.Facilitate the design phase by sharing industry best practices, delivering product demonstrations, and developing functional design documentation.Translate complex business requirements into tailored configurations within the SimplifyVMS platform. Collaborate with the technical team to ensure alignment and delivery on milestones.Develop and execute detailed deployment and cutover plans, ensuring a seamless transition to production environments.Build and maintain strong relationships with clients, internal teams, and external partners. Navigate and resolve complex stakeholder expectations.Provide clear, concise updates to stakeholders at all levels. Communicate effectively across distributed, remote, and hybrid teams.Manage enterprise-level implementations involving ERP/CRM integrations and multi-phase deliverables. Drive estimation, timeline adherence, risk mitigation, and governance.Present project status and KPIs to senior leadership through weekly program reviews and monthly steering committee (SteerCo) updates.Required Skills and QualificationsStrong functional knowledge of Contingent Staffing VMS, Supplier Relationship Management (SRM), Supply Chain, HRTech and/or Procurement processes is required.Technical expertise in B2B web-based software development, deployment, and configuration, ideally within enterprise environments, is also necessary.A bachelor's degree in Computer Science, Procurement, or a related discipline is required. Foreign equivalent degrees are acceptable.Proven success in managing large-scale implementation programs, particularly involving ERP/CRM integrations, is essential.Stakeholder management and communication skills are also crucial.BenefitsThis role offers opportunities for growth and development in a dynamic environment.OthersWe value a hands-on, solutions-focused mindset and a strong sense of ownership.
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