Technical Support Specialist
16 hours ago
Job SummaryWe are seeking a skilled Help Desk Analyst to provide top-notch technical support to our users.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work under pressure and manage multiple tasks.This is an exciting opportunity for someone who enjoys helping others and is eager to learn and grow in IT infrastructure and service management.About the RoleThe Help Desk Analyst will be responsible for:Providing technical assistance to users via phone, email, chat, or ticketing system as first response.Monitoring tools and diagnosing and resolving incidents, requests or inquiries.Escalating unresolved incidents to higher support levels following escalation protocols.Logging all incidents, service requests, and actions in the ITSM system.Tracking and following up on open tickets until resolution and closure.Maintaining accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identifying recurring issues and proposing preventive solutions.Ensuring SLA compliance and high-quality service delivery.QualificationsExcellent communication and customer service skills.Strong problem-solving and analytical thinking.Ability to work under pressure and manage multiple tasks.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Vocational Training or Bachelor's Degree in Computer Science, Information Systems, or related field.Ticketing tool - Jira Service desk knowledge will be a plus.Expertise 2-3 years.
-
hubballi, India beBeeImplementation Full timeJob OpportunityWe are seeking a highly skilled Technical Support and Implementation Specialist to provide ongoing technical support and implementation expertise for our platform across multiple EMEA-based projects.Provide Level 2 technical support for platform incidents and service requests, utilizing advanced problem-solving skills and knowledge of IT...
-
Technical Support Specialist
1 day ago
hubballi, India beBeeTechnical Full timeSystem Support Engineer Job DescriptionWe are seeking an experienced System Support Engineer to join our team. The ideal candidate will have a strong background in technical fields, excellent customer support skills, and experience working in 24x7x365 Managed Services or SaaS organizations.Job ResponsibilitiesCommunicate clearly with customers via phone and...
-
Denodo Technical Specialist
1 day ago
hubballi, India beBeedenodotechnical Full timeJob Title: Denodo Technical SpecialistWe are seeking a highly skilled Denodo Technical Specialist to join our team.Provide technical support and guidance for Denodo administration and development. Main Responsibilities:Monitor Denodo landscapes during business hours and participate in weekend rotation.Support planned downtime and incident management...
-
Customer Support Specialist
3 days ago
hubballi, India beBeeTechnical Full timeJob OverviewThe Customer Support Specialist plays a critical role in implementing and maintaining Marketing AI solutions for clients. This individual serves as the primary technical point of contact, collaborating with cross-functional teams to deliver complex customer projects.Key Responsibilities:Design and implement data pipelines using Uniphore's CDP...
-
System Support Specialist
3 days ago
hubballi, India beBeeSupport Full timeSystem Support SpecialistWe are seeking a skilled System Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support and troubleshooting for T24 COB processes.You will identify and resolve issues in a timely and efficient manner to ensure seamless processing of...
-
Denodo Support Specialist
3 days ago
hubballi, India beBeeSupport Full timeJob Title: Denodo Support SpecialistWe are seeking a highly skilled Denodo Support Specialist to join our analytics team.Key Responsibilities:Provide expert-level support for Denodo administration and business-as-usual operations.Collaborate with developers to share best practices and implement efficient solutions.Perform disaster recovery testing and...
-
Software Technical Support Specialist
3 days ago
hubballi, India beBeeProblem Full timeTechnical Support Engineer Job DescriptionYou will work closely with the Client Success team to provide Tier-2 client support for software technical issues. You will also collaborate with the Engineering department to debug and resolve the issues.Provide technical assistance to internal and external users, including customer service teams, clients, and...
-
Business Central Support Specialist
16 hours ago
hubballi, India beBeeBusinessCentral Full timeJob Title: Business Central Support SpecialistAbout the Role:This position involves providing technical support to end-users of Microsoft D365 Business Central, troubleshooting system issues, and collaborating with cross-functional teams to implement business process improvements.Key Responsibilities:Provide functional and technical support to Business...
-
Technical Network Specialist
23 hours ago
hubballi, India beBeeNetwork Full timeJob OverviewA leading telecommunications organization seeks a seasoned Technical Network Specialist to guarantee network stability and reliability through advanced technical expertise and proactive coordination.The role entails complex troubleshooting, creating maintenance requests, collaborating with cross-functional teams, and monitoring network...
-
Remote Global Technical Support Specialist
3 days ago
hubballi, India beBeeTechnical Full timeWe are seeking experienced technical professionals to join our global support team. The ideal candidate will have a proven track record of troubleshooting and resolving complex technical issues, with strong communication skills and the ability to work independently in a remote setup.Job DescriptionThe successful candidate will be responsible for handling...