Software Technical Support Specialist

2 days ago


hubballi, India beBeeProblem Full time

Technical Support Engineer Job DescriptionYou will work closely with the Client Success team to provide Tier-2 client support for software technical issues. You will also collaborate with the Engineering department to debug and resolve the issues.Provide technical assistance to internal and external users, including customer service teams, clients, and partners.Facilitate communication and coordination of feedback and inputs to the development team.Support QA lead activities.Troubleshoot technical issues with minimal assistance from the development team.Cultivate effective communication with internal and external customers to promptly identify the root cause of their problems.Propose practical workarounds to customers when a fix is not immediately available.Deliver timely and accurate customer feedback.Ensure that client issues are thoroughly resolved.Support the deployment of new applications.Contribute to procedural documentation.Maintain multiple cases simultaneously.Evaluate and test new releases.Develop innovative solutions to enhance operational efficiency.Key Responsibilities:Customer Support: Provide technical assistance to internal and external users, including customer service teams, clients, and partners.Issue Resolution: Troubleshoot technical issues with minimal assistance from the development team and propose practical workarounds to customers when a fix is not immediately available.Communication: Facilitate communication and coordination of feedback and inputs to the development team and cultivate effective communication with internal and external customers.Quality Assurance: Support QA lead activities and evaluate and test new releases.Requirements:Bachelor's degree in Computer Science or related field.Excellent communication and problem-solving skills.Ability to work in a fast-paced environment.Familiarity with software development lifecycle.Experience in technical support or related field.



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