E-Commerce Automotive Parts Customer Service Specialist

1 week ago

ghaziabad, India beBeeCustomerService Full time

Automotive Customer Service RepresentativeAs a customer service specialist, you will be responsible for managing daily customer requests through a shared mailbox and providing support across multiple channels. Your goal is to ensure customer satisfaction by promptly addressing complaints and inquiries.Manage interactions with customers and maintain records of comments, complaints, and resolutions.Provide feedback to management regarding customer issues and emerging trends.The ideal candidate should possess:Demonstrated experience in customer service with strong analytical and problem-solving skills.Proficiency in English with the ability to multitask, prioritize tasks, and manage time efficiently.Knowledge of automotive repair, parts, and components with technical or engineering background.You will work as part of our remote team at an innovative e-commerce retailer, helping us deliver exceptional customer experiences.

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