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Relationship Manager

2 months ago

anand, India Tata AIA Life Insurance Full time

JOB DESCRIPTION

Position Overview

Position Title

Cluster Manager

Department

IDFC First

Level/ Band

Manager - 401

Role Summary :

Liase with Bank’s Regional officers and Zonal Officers and ensure alignment on Life Insurance Business Visit zones and regions - interact with Zonal Officers, Cluster Officers and Bank branch managers Guide and support team to ensure achievement of targets Interact with customers to explain the products and solutions Ensure activation, persistency & productivity is maintained. Ensure quality of recruits hired in the team Maintain & drive compliance at the zone Organizational Relationships

Reports To

Zonal Manager

Supervises

KAM

Job Dimensions

Geographic Area Covered

Cluster(s)

Stakeholders Internal

Supervisors, Team (KAMs), Ops, Underwriting, Legal

External

IDFC First bank – Channel Partner

Key Result Areas

Partner and Client Management

· Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)

· Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance

· Engage with customers to explain the products and promote the brand

· Ensure team is focused on Sales and support to all branches assigned.

· Drive local contests and engagements to engage teams

· Keep track of all contests and initiatives launched – bank, other insurers and Tata AIA Life

· Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity

· Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

· Aid the bank branches to adopt new processes and technology

Team Management

· Assign target to each KAM at a branch level – NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.

· Ensure team is hands on with each branch and maintains a high engagement level with each member

· Team development and training

· Retention of high performing talent

· Keep ZH and National Head updated about on – ground activities by Bank and competitors

Customer service

· Ensure adequate customer service – grievance redressal, claim settlement, renewal etc.

Risk Management

‘Own-up’ the risk of the function by developing a risk aware culture through participation in measurement, analysis and mitigation of risks associated with the respective function. This includes development of risk response processes, participation in contingency and business continuity programs and reporting of emerging risks with potential impacts. Also respond to risks highlighted by employees through formal / informal mechanisms and advice on various risk management issues within the organization and provide feedback. Participate in implementing risk mitigation plan through optimum resource allocation, monitoring and reporting on status.

E Skills Required

Technical

· Good product knowledge

· Good knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

·

Communication skills

·

Creative thinking skills

·

Supervising / Leadership skills

·

Teamwork Skills

·

Influencing skills

·

Relationship Building skills

·

Decision making skills

·

F Incumbent Characteristics

Essential

Desired

Qualification

Graduation

Postgraduate/Insurance Specific Training Attended

Experience

Should have at least 8-10 years’ experience of sales with at least 2 years’ experience in leading teams.

Preferably needs to have rural Banca sales experience in the insurance parlance.