IT Team Leader

1 day ago


madurai, India beBeeLeadership Full time

Job Overview:We are seeking a highly skilled IT Team Leader to oversee and coordinate our overseas IT Service Desk operations.About the Role:This leadership position involves hands-on ticket management, smart ticket routing, and team leadership to ensure smooth operations of the service desk.The IT Team Leader will be responsible for recording and logging incoming tickets, monitoring and managing the service desk queue, assigning tickets to engineers based on skills and workload, and applying smart routing logic for L1-L3 escalation or vendor coordination.Key Responsibilities:Synthesizing data from multiple sources to inform decision making.Enhancing the efficiency of the service desk by streamlining processes and automating workflows.Mentoring, coaching, and conducting regular performance reviews to ensure team members are equipped with the necessary skills to succeed.Requirements:Proven track record of success in leading high-performing teams.Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.What We Offer:A dynamic and supportive work environment that fosters growth and development.A competitive salary and benefits package, including opportunities for bonuses and promotions.The chance to work with a talented team of professionals who are passionate about delivering exceptional customer service.About Our Company:We are a global leader in the provision of IT services, with a reputation for excellence and innovation.We are committed to delivering exceptional customer service and building long-term relationships with our clients.We believe in fostering a culture of continuous learning and improvement, and we offer ongoing training and development opportunities to our employees.


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