Trading Analytics Support Specialist

11 hours ago


dombivli, India beBeeTradesupport Full time

As a technical support specialist, you will play a key role in ensuring the smooth operation of our trading analytics platform.About this JobThis is a technical, product-centric support position that requires strong analytical and problem-solving skills.The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with traders and other stakeholders.You will be responsible for providing fast, clear, and accurate live chat (primary) and email (secondary) support to our global traders.Main ResponsibilitiesProvide high-quality support to traders, helping them navigate the platform features, trade analytics, and reports.Troubleshoot issues related to account setup, imports, and analytics workflows, identifying recurring technical issues and resolving them using strong product knowledge.Maintain and efficiently search through a large internal knowledge base, documenting findings and curating common questions/answers.Manage multiple concurrent chats with empathy, speed, and accuracy, ensuring a positive experience for our customers.RequirementsStrong understanding of trading analytics and financial markets.Excellent communication and problem-solving skills.Ability to work effectively in a fast-paced environment.Familiarity with customer support software and tools.



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