Technical Support Specialist

13 hours ago


dombivli, India beBeeTechnical Full time

Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to provide top-notch support for our web and mobile applications.You will work closely with our Client Success team to resolve technical issues, collaborate with our Engineering department to debug and troubleshoot problems.Your duties will include providing support to internal and external users, communicating feedback and inputs to the development team, and assisting with QA activities.You will also be responsible for troubleshooting technical issues, proposing workarounds to customers, and offering timely and accurate customer feedback.Requirements:Bachelor's degree in Computer Science or Information Technology3-5 years of experience in tech support for web-based business applications with a mobile interfaceWorking knowledge of Linux, Java, JavaScript, MySQL, AWS, browser-based debugging, JSON format, REST APIs, database queries, logs, remote desktop applications, help desk software, ticket management tools like Clickup, Jira, Trello, and texting and communication-based applicationsWe Offer:A dynamic and challenging role that requires strong technical skills and excellent communication abilitiesThe opportunity to work with a talented team of professionals who are passionate about delivering exceptional support to our clients



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