Delinquency Management Specialist

5 days ago

Jamnagar, India beBeeCollection Full time

Delinquency Management SpecialistWe are a global technology company with over two decades of expertise in the financial services sector. Our mission is to empower financial institutions to become digital leaders by delivering world-class customer experiences in digital and assisted channels.Job DescriptionThe VeriLoan Collection SpecialistThe Delinquency Management Specialist defines, governs, and executes the product vision, roadmap, and strategy for the VeriLoan Collection module—a centralized collections and debt management solution designed for retail, SME, and corporate banking portfolios.Key ResponsibilitiesCommunicate the product vision, strategy, and go-to-market approach for VeriLoan Collection, ensuring alignment with bank collection priorities, risk appetite, regulatory expectations, and organizational objectives.Follow up the main product improvements and align Collection module development accordingly.Own, prioritize, and regularly update the product backlog, focusing on high-value collections features such as early delinquency workflows, automated reminders, segmentation strategies, promise-to-pay tracking, skip tracing, restructuring workflows, repossession and legal collections etc.Convert business, risk, and regulatory requirements into actionable user stories and acceptance criteria for development, QE, and integration teams, ensuring accurate translation of collection strategies into product features.Collaborate with internal and external stakeholders (sales, delivery teams, credit risk units, legal departments, collection teams, compliance, and client banks) to gather feedback, communicate changes in priorities, risks, and dependencies, and ensure alignment across all parties.Monitor VeriLoan Collection performance using analytics and KPIs (cure rate, roll rate, delinquency bucket movement, recovery performance, PTP adherence, agent productivity), and drive continuous improvement based on customer feedback and industry benchmarks.Actively participate in Agile ceremonies and consistently serve as the voice of collection teams, risk departments, and end users throughout the product lifecycle.Assign and track ownership of product and project actions, document dependencies and milestones for collections enhancements, and ensure accountability and timely completion across contributors.Lead efforts in data security, privacy, regulatory compliance, audit readiness, and change management for financial institutions using VeriLoan Collection, ensuring compliance with consumer protection, AML, data privacy, restructuring, and legal requirements.Represent VeriLoan Collection in demos, implementations, conferences, workshops, regulatory discussions, and strategic meetings, and collaborate with Microsoft and ecosystem partners (e.g., SMS/e-mail gateways, scoring engines, contact center integrations) for co-selling and technical enablement.BenefitsCultivate a collaborative environment where team members can grow professionally and personally.Foster open communication and transparency across all levels.Promote innovation and creativity through experimentation and calculated risk-taking.Ensure timely and effective resolution of issues and concerns.Requirements5+ years of experience in collections or a related field.Demonstrated expertise in collections strategies, processes, and technologies.Strong understanding of regulatory requirements and industry standards.Excellent communication and interpersonal skills.Able to work effectively in a fast-paced environment.

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