Senior Change Manager, IT Operations

4 days ago

bangalore, India JLL Full time

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

Develop and execute change management strategies, plans, and processes to drive successful implementation of operations and infrastructure changes. Lead, manage, and effectively communicate progress and challenges of operations and infrastructure change projects to ensure timely completion and achievement of project objectives Conduct impact assessments to identify potential risks, challenges, and opportunities associated with operations and infrastructure changes, and develop mitigation strategies accordingly Collaborate with cross-functional teams, including IT, operations, and project management, to define change management strategies and ensure successful implementation. Implement change control processes, including change request identification, evaluation, prioritization, and scheduling. Coordinate with release management teams for smooth deployment and rollback strategies. Identify and manage potential risks and issues associated with IT changes, and develop mitigation plans to minimize their impact on business operations and performance. Collaborate with IT service management teams to ensure proper handling of incidents and problems related to the implementation of IT changes. Define and track key performance indicators (KPIs) and metrics to assess the effectiveness and impact of IT changes and use data-driven insights to drive continuous improvement. Identify areas for process improvement within operations and infrastructure functions and work with relevant teams to implement changes that drive operational efficiency and cost effectiveness Develop and execute a communication plan to keep stakeholders informed and engaged throughout the change process.

Sounds like you? To apply you need to be:

Experience & Education

Masters/Bachelor’s degree in Information & Computer Science, Statistics or a quantitative discipline in science. Minimum of 7+ years in change management, specifically in leading operations and infrastructure change initiatives. In-depth knowledge of ITIL methodologies and best practices. Professional certifications in IT service management (e.g., ITIL) are highly preferred.

Technical Skills & Competencies

Proven experience in infrastructure and operations change management. Strong understanding of IT infrastructure, applications, systems, and networks. Excellent knowledge of IT service management frameworks (e.g., ITIL) and change management methodologies. Strong project coordination skills, with the ability to effectively manage multiple projects simultaneously. Excellent communication, interpersonal, and negotiation skills, with the ability to engage, influence, and communicate with immediate stakeholders. Strong analytical and problem-solving abilities, with a data-driven mindset. Ability to evaluate and understand the impact of complex technical changes on business operations. Familiarity with IT risk management, incident management, and problem management Ability to work well in a team and collaborate with cross-functional teams. Detail-oriented and able to work with accuracy and attention to detail. Excellent communication and stakeholder management abilities. Excellent organizational and documentation skills.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

Apply today

Location:

On-site –Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  • Senior Change Manager, IT Operations

    2 weeks ago

    bangalore, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • Head- Programs

    3 weeks ago

    bangalore, India IT for Change Full time

    IT for Change is looking to recruit for the position of Head - Programs to lead our operations and drive institutional development. In this pivotal role, you will engage with funders and external stakeholders while ensuring seamless coordination across internal teams to advance our mission in the digital justice domain.We are looking for a leader who can...

  • Senior Manager, Change and Release Management

    2 weeks ago

    bangalore, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior Manager, Change and Release Management

    4 days ago

    bangalore, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Change Management Lead

    1 day ago

    bangalore, India GrayMatter Software Services Pvt Ltd Full time

    Key Responsibilities:Develop and lead change management strategies tailored to BI and analytics project implementation.Design and implement a roadmap for organizational readiness and successful project adoption.Engage with senior management, department leaders, and key stakeholders to align expectations and communicate project goals.Manage stakeholder...

  • Senior Manager, Change and Release Management

    1 month ago

    Bangalore, India NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • Treasury Operations Change

    4 days ago

    bangalore, India F335 Deutsche India Private Limited, Bangalore Branch Full time

    Description Treasury is responsible for the sourcing, management and optimization of liquidity and capital to deliver high value risk management decisions. This is underpinned by a best-in-class integrated and consistent Treasury risk framework, which enables Treasury to clearly identify the Bank’s resource demands, transparently set incentives by...

  • Treasury Operations Change

    4 months ago

    bangalore, India F335 Deutsche India Private Limited, Bangalore Branch Full time

    Description Treasury is responsible for the sourcing, management and optimization of liquidity and capital to deliver high value risk management decisions. This is underpinned by a best-in-class integrated and consistent Treasury risk framework, which enables Treasury to clearly identify the Bank’s resource demands, transparently set incentives...

  • Adoption and Change Consultant

    3 days ago

    bangalore, India Computacenter Full time

    As a consultant leading on Behavioral Change and Adoption you will be a critical change agent in the delivery and adoption of our Remote Service Operations transition programmes, including Computacenter Adoption framework implementation, product development/design, consultancy, and customer transition management. Role Responsibility Product Development,...

  • Adoption and Change Consultant

    3 weeks ago

    bangalore, India Computacenter Full time

    As a consultant leading on Behavioral Change and Adoption you will be a critical change agent in the delivery and adoption of our Remote Service Operations transition programmes, including Computacenter Adoption framework implementation, product development/design, consultancy, and customer transition management.Role ResponsibilityProduct Development,...

  • Senior Manager Business Change

    2 weeks ago

    bangalore, India ScaleneWorks Full time

    Business Change Full-Time, Bengaluru, Karnataka, India We work together to provide vital and highly valued support to drive our a Global Pharma Company�s strategic priorities. We�re looking for agile, high-performing talent with a background and experience in SAP, among others, to join our new team based in our new and vibrant Global Capability...

  • Senior Manager Business Change

    4 days ago

    bangalore, India ScaleneWorks Full time

    Business Change Full-Time, Bengaluru, Karnataka, India We work together to provide vital and highly valued support to drive our a Global Pharma Company�s strategic priorities. We�re looking for agile, high-performing talent with a background and experience in SAP, among others, to join our new team based in our new and vibrant Global Capability...

  • Senior Manager Business Change

    4 days ago

    bangalore, India ScaleneWorks Full time

    Business ChangeFullTime Bengaluru Karnataka India We work together to providevital and highly valued support to drive our a Global PharmaCompany s strategic priorities. We re looking for agilehighperforming talent with a background and experience in SAP amongothers to join our new team based in our new and vibrant GlobalCapability Centre (GCC) in Bengaluru....

  • Senior Manager Business Change

    2 days ago

    bangalore, India ScaleneWorks Full time

    Business Change FullTime Bengaluru Karnataka India We work together to providevital and highly valued support to drive our a Global PharmaCompany s strategic priorities. We re looking for agilehighperforming talent with a background and experience in SAP amongothers to join our new team based in our new and vibrant GlobalCapability Centre (GCC) in...

  • Adoption and Change Consultant

    4 days ago

    bangalore, India Computacenter Full time

    As a consultant leading on Behavioral Change and Adoption you will be a critical change agent in the delivery and adoption of our Remote Service Operations transition programmes, including Computacenter Adoption framework implementation, product development/design, consultancy, and customer transition management.Role Responsibility Product Development,...

  • Senior Manager Business Change

    4 days ago

    bangalore, India 14260 GSK India Global Services Private Limited Full time

    Business Change Full-Time, Bengaluru, Karnataka, India We work together to provide vital and highly valued support to drive our GSK’s strategic priorities. We’re looking for agile, high-performing talent with a background and experience in SAP, among others, to join our new team based in our new and vibrant Global Capability Centre (GCC) in...

  • Senior Manager Business Change

    4 months ago

    bangalore, India 14260 GSK India Global Services Private Limited Full time

    Business Change Full-Time, Bengaluru, Karnataka, India We work together to provide vital and highly valued support to drive our GSK’s strategic priorities. We’re looking for agile, high-performing talent with a background and experience in SAP, among others, to join our new team based in our new and vibrant Global Capability Centre (GCC) in...

  • Senior Operations Manager, OPTIMA

    4 days ago

    bangalore, India Amazon Development Centre (India) Private Limited - A66 Full time

    The OPTIMA team is looking for a Senior Operations Manager, who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across...

  • Senior Operations Manager, OPTIMA

    2 weeks ago

    bangalore, India Amazon Development Centre (India) Private Limited - A66 Full time

    The OPTIMA team is looking for a Senior Operations Manager, who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across...

  • Change Manager

    4 days ago

    bangalore, India Thoucentric Full time

    Job Description About Thoucentric:Thoucentric is the Consulting arm of Xoriant, a prominent digital engineering services company with 5000+ employees. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.As the Consulting business of Xoriant, We help clients with Business Consulting,...