Zupee | Relationship Manager | gurugram

1 month ago

gurugram, India Zupee Full time

Here’s what you will do -


  • Manage and enhance relationships with VIP clients
  • Work closely with various departments to ensure exceptional service for VIP clients.
  • Provide personalized service to meet the unique needs of VIP clients.
  • Monitor and analyze VIP client feedback to improve service delivery.
  • Stay updated on industry trends and best practices in VIP client management.
  • Communicate closely with VIP-clients, through various communication channels: WhatsApp, incoming calls, online chats, and e-Mail
  • Analyze customer complaints and suggestions, monitoring of their actions, and search for opportunities to improve customer experience
  • Analyze customer accounts and create an activation plan for each individual customer
  • Performs daily analysis of client activity and its reactivation
  • Work on increasing the amount of deposits/GMV of VIP clients
  • Monitoring the performance of clients and proactively target clients to increase performance
  • Monitoring day-to-day activity of clients and contact them when needed to ensure they have a positive customer experience



Must - Have Skills:


  • Customer Support Experience: Demonstrated proficiency with 6 months of experience in customer support roles, showcasing your ability to provide exceptional service and resolve inquiries effectively
  • Account Management: Sales, or Player Development Background: With ~6 months of experience in roles related to account management, sales, or player development within RMG indusry
  • CRM Software Proficiency: Experience working with CRM software such as Zendesk, Freshdesk, Salesforce, or similar platforms
  • Exceptional Communication Skills: Ability to captivate audiences through various channels, fostering strong connections and driving positive outcomes
  • Self-Motivated and Goal-Oriented: Energized by achieving growth targets, demonstrating commitment to success and exceeding expectations
  • Problem-Solving and Analytical Aptitude: Strong problem-solving ability and analytical skills
  • Proven Track Record: Successful implementation and scaling of engagement initiatives with customers
  • Passion for Gaming: Deep understanding and enthusiasm for games, connecting with customers on a personal level

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