Quality Team Lead

11 hours ago

bangalore, India HCLTech Full time

We are seeking a highly motivated and detail-oriented Quality Team Lead with a strong background in BPO operations and preferably in mortgage processes. The Quality Lead will be responsible for monitoring process quality, driving continuous improvement, managing quality analysts, and ensuring adherence to client and regulatory standards.


Key Responsibilities:

  • Supervise and guide a team of Quality Analysts to ensure high-quality delivery standards.
  • Oversee end-to-end quality audits for mortgage-related processes such as loan origination, processing, underwriting, servicing, or foreclosure.
  • Conduct regular audits, identify gaps, and ensure implementation of corrective and preventive actions (CAPA).
  • Analyze quality trends and collaborate with operations/training teams for performance improvement plans.
  • Create, review, and update quality guidelines and checklists as per client expectations and compliance requirements.
  • Prepare and present quality dashboards, RCA reports, and improvement initiatives to internal and client stakeholders.
  • Participate in calibration sessions to align internal and client expectations.
  • Act as a subject matter expert (SME) for mortgage processes and ensure compliance with applicable regulations (e.g., RESPA, TILA).
  • Drive process improvement projects to enhance accuracy, reduce defects, and improve customer satisfaction.


Required Skills & Qualifications:

  • Bachelor’s degree in any discipline.
  • Minimum 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
  • Mortgage process experience is preferred (loan origination, servicing, etc.).
  • Strong understanding of quality tools and methodologies (e.g., Six Sigma, RCA, CAPA).
  • Proficient in MS Excel, PowerPoint, and reporting tools.
  • Excellent communication, coaching, and stakeholder management skills.
  • Ability to work in a fast-paced and dynamic environment.


Preferred Certifications (Not Mandatory):

  • Six Sigma Green Belt or equivalent
  • Mortgage-specific certifications (e.g., NMLS, MBA training)

  • Presales Team Lead

    1 day ago

    Bangalore, India Mana Projects Pvt Ltd Full time

    Presales Team Lead – Mana Projects About Us Mana Group is on an exciting transformation journey, poised to cross ₹3,000+ Cr in project value! Mana Projects is a prominent real estate developer based in Bengaluru. Established with a strong commitment to quality, innovation, and customer satisfaction, emerging as one of the top builders in the...

  • Quality Lead

    1 day ago

    Bangalore, India Awfis Space Solutions Limited Full time

    The Quality Lead will be responsible for establishing and enforcing quality management systems, processes, and controls across all Awfis Design & Build (D&B) projects. This role ensures that every project delivered meets defined specifications, safety standards, statutory requirements, and customer expectations while driving a culture of continuous...

  • Quality Lead

    11 hours ago

    bangalore, India Awfis Space Solutions Limited Full time

    The Quality Lead will be responsible for establishing and enforcing quality management systems, processes, and controls across all Awfis Design & Build (D&B) projects. This role ensures that every project delivered meets defined specifications, safety standards, statutory requirements, and customer expectations while driving a culture of continuous...

  • Presales Team Lead

    9 hours ago

    bangalore, India Mana Projects Pvt Ltd Full time

    Presales Team Lead – Mana ProjectsAbout UsMana Group is on an exciting transformation journey, poised to cross ₹3,000+ Cr in project value! Mana Projects is a prominent real estate developer based in Bengaluru. Established with a strong commitment to quality, innovation, and customer satisfaction, emerging as one of the top builders in the region. Mana...

  • Team Lead, Ingest

    1 day ago

    Bangalore, India Deluxe Full time

    About the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization,...

  • Team Lead

    8 hours ago

    bangalore, India Livspace Full time

    Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best in class PSEs who can achieve desired business goals month on month. You will bring in strong team management skills combined with a solid target oriented mindset. You will set up best practice processes, enhance the...

  • Regional Category Expert

    9 hours ago

    bangalore, India LEAD Group Full time

    The Regional Category Expert plays a pivotal role in driving LEAD’s mission of delivering excellent education to every child by leading school acquisition and partnership efforts across the region. This role ensures the successful onboarding of new schools, fosters strong relationships with school leaders, and supports implementation of LEAD’s solutions...

  • Recruiting Team Lead

    1 day ago

    Bangalore, India AMS Full time

    About the Company As a Team Lead for the Recruitment team in a Recruitment Process Outsourcing (RPO) setup, you will be responsible for managing a team and ensuring the successful delivery of recruitment services to clients. You will oversee the recruitment process, mentor and coach team members, drive performance, and ensure compliance with...

  • Recruiting Team Lead

    4 hours ago

    Bangalore, India AMS Full time

    About the Company As a Team Lead for the Recruitment team in a Recruitment Process Outsourcing (RPO) setup, you will be responsible for managing a team and ensuring the successful delivery of recruitment services to clients. You will oversee the recruitment process, mentor and coach team members, drive performance, and ensure compliance with...

  • Team Lead

    1 day ago

    Bangalore, India Elektrobit Full time

    Number of openings: 1 Experience level: 15-20 years Role: Team Lead Responsibilities: The IT Infrastructure team has the task of positioning IT as an enabler of company-important customer projects through high-quality input. One of the most important tasks is to support the Elektrobit SW development team with stable and high-performance...