Service Management Expert

2 days ago


tiruppur, India beBeeITSpecialist Full time

About the RoleThis position focuses on owning and managing an IT service management platform. The ideal candidate will have experience in similar platforms and a strong understanding of ITIL principles.Key Responsibilities:Platform ManagementConfigure, customize, and maintain modules for Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Enhancement & GovernanceDesign and refine ITSM processes aligned with ITIL best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Collaboration & SupportCollaborate with teams to gather requirements and deliver scalable solutions.Provide training and support on usage and enhancements.Reporting & InsightsDevelop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & IntegrationExplore and implement new features and third-party integrations.Support initiatives around self-service, knowledge management, and AI-driven support.


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