Supervisor, Process Management Associate
2 days ago
OverviewBuild The Future At McGraw Hill, the Data Administration teams drive progress and help build the future of learning. If you have the passion and basic technical expertise to thrive in an innovative and agile environment, we want to learn more about you. We are seeking a dedicated, hard-working, and diligent a Supervisor, Process Management Associate (US Back Office Operations) for our back-office customer support team for our Noida office.How can you make an impact?As our new Supervisor, Associate Operations Management (US Back Office Operations) at McGraw Hill, you will play a key role within our Noida office. In this position, you'll be responsible for leading, motivating, and developing a team of approximately 16 employees and contractors. Your focus will be on driving operational excellence, ensuring high-quality performance, and creating a collaborative environment where your team can thriveWhat you will be doing:People Management, you will oversee the full employee lifecycle for your team, including hiring and selection, attendance management, performance evaluations, rewards and recognition, and applying progressive discipline when necessaryProcess Compliance & Quality, you will ensure that all processes are clearly documented and consistently followed by your team. This includes conducting quality audits of their work and managing escalated situations when they ariseTeam Communication you will hold regular team meetings to keep your team informed and aligned with business and departmental updatesSubject Matter Expertise, you will act as a subject matter expert for your business unit or department initiatives, representing your team and contributing your expertise to broader discussionsTraining & Development, you will facilitate onboarding and training for new hires, ensuring they are set up for success from day oneBusiness Awareness, you will stay plugged into the larger organization, keeping informed about upcoming changes to business offerings, company initiatives, policies, or product updates, and ensuring your team is prepared to adaptImportant PrerequisitesThe candidate should be comfortable as this role requires working 6:30 PM – 3:00 AM IST, with flexibility to adjust to 5:30 PM – 2:00 AM IST during U.S. daylight savings timeIdeal candidates will reside within 25 km of the office location in Noida. If suitable candidates are not found within this range, we may consider those within 40 km as an exceptionCab facility for both pick up and drop off will be provided We're looking for someone with:5+ years of proven experience in Operations Management with prior experience of working in IT/KPO/BPO industry for US/UK process3+ years of experience in managing a team of agentsProficiency in Microsoft Office applicationsStrong written and verbal communication skills, coupled with excellent attention to detail and accuracy skillsAbility to develop solutions through research and data-driven decision makingGood knowledge of Oracle and Salesforce would be highly advantageousWhy McGraw Hill?There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do
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Supervisor, Process Management Associate
6 days ago
Ghaziabad, Uttar Pradesh, India McGraw Hill Full time ₹ 6,00,000 - ₹ 12,00,000 per yearOverviewBuild The FutureAt McGraw Hill, the Data Administration teams drive progress and help build the future of learning. If you have the passion and basic technical expertise to thrive in an innovative and agile environment, we want to learn more about you. We are seeking a dedicated, hard-working, and diligent aSupervisor, Process Management Associate...
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Supervisor, Process Management Associate
16 hours ago
Ghaziabad, Uttar Pradesh, India McGraw Hill LLC. Full time ₹ 12,00,000 - ₹ 24,00,000 per yearOverviewBuild The Future At McGraw Hill, the Data Administration teams drive progress and help build the future of learning. If you have the passion and basic technical expertise to thrive in an innovative and agile environment, we want to learn more about you. We are seeking a dedicated, hard-working, and diligent a Supervisor, Process Management...
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Process Associate
2 days ago
Ghaziabad, Uttar Pradesh, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 4,00,000 per yearWe are hiring for India's Leading MNC BPS for Process Associate (Non Voice, Email Support, Voice Support, Blended Process)Days off: Typically, 2 rotational off in a week.Skills RequiredExcellent Communication Skills, Problem-solving Skills, Community Management,What would you do?You will be aligned with our Customer Support vertical and help us in managing/...
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Process Associate
2 weeks ago
Ghaziabad, India SpringFit Full time**Job Description: -** Post: Process Associate Experience: 1 to 3 Years Education: CTC -2.4 L/A Gender: Male/Female **Job Profile: -** - Analysing manufacturing process and follow with factory, clients and sales team. - Sending Quotation & PI to clients on daily basis. Skills: - Excellent Excel skill - Good Communication skill **Salary**:...
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Production Supervisor
16 hours ago
Ghaziabad, India Big Box International Private Limited Full time**Production Supervisor Job Responsibilities** - Supervises staff to produce manufactured products, and organizes and monitors workflow. - Maintains workflow by monitoring and upgrading processes, setting processing variables, observing control points and equipment, monitoring personnel and resources, studying methods, implementing cost reductions,...
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Shift Supervisor
2 weeks ago
Ghaziabad, Uttar Pradesh, India Dewan Polycaps Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionDewan Polycaps Pvt. Ltd., established in 1991, is a prominent manufacturer and supplier of cosmetic packaging materials, including PET bottles, jars, bottle caps, and closures. Based in Ghaziabad, Uttar Pradesh, India, the company has built a strong reputation in the industry for its high-quality products. With decades of expertise, Dewan...
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Production Supervisor
1 week ago
Ghaziabad, India Carevel Medical System Private Limited Full timeHiring Production Engineer (Manufacturing/Sheet Metal) **Responsibilities**: - Daily Production Planning Involves in Daily production & material cutting Manage Daily activity on the shop floor & co-ordinate with Supervisors Daily Raw material consumption report & Scrap details on the shop floor Monthly consumption report (Raw material) Quality...
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Bathtubs manufacturing supervisor
4 days ago
Ghaziabad, Uttar Pradesh, India Oyster Bath Concepts Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionOyster Bath Concepts Pvt Ltd is a bathwellness & building materials companyin Ghaziabad and headquartered in New Delhi, India. The company specializes in high-quality bathtubs, Whirlpool system, SPA, Steam,Sauna, UPVC window n door and other bathroom products. With a focus on innovation and craftsmanship, Oyster Bath Concepts Pvt Ltd aims...
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Production Supervisor
3 days ago
Ghaziabad, India S.M. Scientific Instruments (P) Ltd. Full time**Job Location**: **S.M. Scientific Instruments Pvt Ltd** 4/276, Site IV, Industrial Area Sahibababd, Ghaziabad, UP-201010 **Contact: +91 9599557989** Job Title: Production Supervisor Job Summary: As the Production Supervisor you will play a pivotal role in overseeing and optimizing our manufacturing operations. You will be responsible for managing the...
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Housekeeping Associate
2 weeks ago
Ghaziabad, Uttar Pradesh, India Ramada by Wyndham Ghaziabad Vasundhara Full time ₹ 2,00,000 - ₹ 2,50,000 per yearJob Summary:The Housekeeping Associate is responsible for maintaining the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The role ensures that guests experience a comfortable, clean, and welcoming environment during their stay.Key Responsibilities:Clean and tidy guest rooms, bathrooms, corridors, and...
