Customer Relations Manager

1 day ago

mumbai, India Hubtown Limited Full time

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.About the RoleManage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.ResponsibilitiesKeep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.Managing Customer Lifecycle from sale to possession of the customer’s property.Enhance Customer Experience.Updating the progress of payments in ERP/ SAP (Sales & CRM Module).Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.Follow-up on submittals.Collections/ Payment Follow Ups with Customer.Drive post-sales activity.Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.Address and manage escalated customer queries. Key Performance IndicatorsMonitor and maximise customer lifetime value strategies.Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.To contribute to the overall standardisation of data, formats and MIS.To conceptualize & identify opportunities to create and implement customer delight. QualificationsEducation: Graduate/ Post Graduate/ MBA.Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM. Required SkillsExcellent communication and interpersonal skills.Strong analytical and problem-solving abilities.Proficiency in ERP/SAP systems. Preferred SkillsExperience in real estate industry.Knowledge of customer relationship management.

  • Concept Public Relations

    2 weeks ago

    Mumbai, India Concept Public Relations Full time

    We are looking for Manager IR ( Investor Relations) for our Mumbai Branch with 4-6 yrs experience. Job Title: Senior Media Relations Executive Location: Mumbai Company: Concept Public Relations India Ltd.Experience: 4-6 yearsIndustry: Public Relations / Communications / Media.About Us: Concept PR is one of Indias leading and most respected communications...

  • Concept Public Relations

    3 days ago

    Mumbai, India Concept Public Relations Full time

    Description:We are looking for a Public Relations (PR) Manager to join our Mumbai branch for the Technology Vertical.If you have a passion for building strong media relations, driving impactful communication strategies, and working with leading tech brands, this role is for you.Key Responsibilities:- Develop and execute PR strategies and campaigns for...

  • Public Relations Executive/ Manager

    2 weeks ago

    Mumbai, Maharashtra, India Papillon Public Relations Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role OverviewAs a PR Executive / Manager, you will be the bridge between clients and the media. You'll be responsible for crafting and executing communication strategies, managing media relationships, and ensuring consistent brand messaging across all platforms.Key ResponsibilitiesDevelop and execute strategic PR plans for multiple clients across lifestyle,...

  • Public Relations Account Manager

    1 week ago

    Mumbai, Maharashtra, India Papillon Public Relations Full time ₹ 80,000 - ₹ 1,50,000 per year

    Role OverviewAs a PR Manager, you will be the bridge between clients and the media. You'll be responsible for crafting and executing communication strategies, managing media relationships, and ensuring consistent brand messaging across all platforms.Key ResponsibilitiesDevelop and execute strategic PR plans for multiple clients across lifestyle, fashion,...

  • Concept Public Relations

    2 weeks ago

    Mumbai, India Concept Public Relations Full time

    Account Director for our Mumbai branch from reputed PR agency background with 10-12 years of experience. Our basic requirements are: - Manage and oversee the day-to-day operations of the client. - Formulate and implement the monthly plans for all clients. - Direct and prepare the plans for all events and activities. - Manage relationships with the target...

  • Public Relations Executive

    2 hours ago

    Mumbai, Maharashtra, India Bloomingdale Public Relations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About us:Bloomingdale Public Relations isn't just another PR agency, we are strategic storytellers dedicated to transforming narratives into impactful conversations. Bloomingdale PR is a results-driven, full-service communications consultancy headquartered in Mumbai, with a growing presence across India, Southeast Asia, and the GCC. Over the years, we have...

  • Customer Relations Manager

    4 weeks ago

    Mumbai, India (AIS) Anjita IT Solutions Pvt Ltd Full time

    Company Description AIS Anjita IT Solutions Pvt Ltd focuses on developing fast, secure, and user-friendly technology solutions. Our expertise includes web applications, online stores, ReactJS, Shopify websites, Android apps, iPhone apps, dynamic and static websites, and content management systems. We cater to various industries, including healthcare,...

  • Concept Public Relations

    2 weeks ago

    Mumbai, India Concept Public Relations Full time

    We are looking for Senior Account Director (PR) with 12-14 yrs of experience for Mumbai location.Job Title: Account Director PR (IPO & Investor Relations).Location: Mumbai.Department: Financial & Corporate Communications.About Concept PR:Concept Public Relations India Limited is one of Indias most trusted and respected communication firms, known for...

  • Public Relation Executive

    4 days ago

    Mumbai, Maharashtra, India Bloomingdale Public Relations Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About us:Bloomingdale Public Relations isn't just another PR agency, we are strategic storytellers dedicated to transforming narratives into impactful conversations. Bloomingdale PR is a results-driven, full-service communications consultancy headquartered in Mumbai, with a growing presence across India, Southeast Asia, and the GCC. Over the years, we have...

  • Customer Relation Manager

    4 weeks ago

    Mumbai, India Digiinovix Full time

    **Role- Customer Relation Manager CTC LPA(Based on Experience) Location - Mumbai**We are hiring a Customer Relation Executive to manage customer interactions, resolve queries, and ensure a seamless customer experience. The role involves handling calls, emails, and chats, maintaining customer records, and coordinating with internal teams to solve issues. Key...