Genesys Engage Engineer
2 weeks ago
Role : Genesys Engage EngineerExperience : 5 To 10 yearsLocation : BangaloreMust-Have : Must-HaveImplement, configure, and manage Genesys Engage contact center solutions , including routing strategies, IVR applications, agent desktops, and reporting.Provide expert support and troubleshooting for Genesys Engage platform issues, ensuring high availability and performance.Collaborate with business stakeholders to gather requirements and translate them into technical Genesys solutions .Optimize Genesys Engage system performance through proactive monitoring, tuning, and problem resolution.Integrate Genesys Engage with CRM systems, ticketing tools, and other enterprise applications to streamline workflows.Develop and maintain comprehensive documentation for Genesys Engage configurations, processes, and best practices.Support and adhere to IT Service Management (ITSM) processes such as Incident Management, Problem Management, Change Management, and Release Management.Monitor key performance indicators (KPIs) within the Genesys environment and provide regular reports to management.Stay updated with the latest Genesys product releases, features, and industry trends to recommend continuous improvements.Provide training and guidance to internal teams and end-users on Genesys Engage functionalities.Participate in disaster recovery planning and testing for contact center systems.Required Skills and Qualifications:Proven experience with Genesys Engage platform components and architecture (e.g., PureConnect, PureEngage, Genesys Cloud).Strong understanding of contact center operations and technologies (ACD, IVR, CTI, WFM, QM).Familiarity with database technologies (e.g., SQL Server, Oracle) and reporting tools.Knowledge of IT Service Management (ITSM) frameworks like ITIL.Excellent troubleshooting and analytical skills for complex technical issues.Strong communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders.Ability to manage multiple priorities in a fast-paced environment.Genesys certifications are a significant plus.
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Genesys Engage Engineer
2 weeks ago
bangalore, India Tata Consultancy Services Full timeRole : Genesys Engage Engineer Experience : 5 To 10 years Location : Bangalore Must-Have : Must-HaveImplement, configure, and manage Genesys Engage contact center solutions, including routing strategies, IVR applications, agent desktops, and reporting.Provide expert support and troubleshooting for Genesys Engage platform issues, ensuring high availability...
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Genesys Engage Engineer
1 week ago
bangalore, India Tata Consultancy Services Full timeRole : Genesys Engage Engineer Experience : 5 To 10 years Location : Bangalore Must-Have : Must-Have Implement, configure, and manage Genesys Engage contact center solutions , including routing strategies, IVR applications, agent desktops, and reporting. Provide expert support and troubleshooting for Genesys Engage platform issues, ensuring high availability...
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Genesys Engage Solutions Specialist
2 weeks ago
bangalore, India beBeeCustomerExperience Full timeJob Overview:This is a challenging opportunity to leverage your expertise in Genesys Engage platform components to drive business success.Routethe power of customer experience using Genesys EngageTroubleshoot and resolve Genesys Engage platform issues efficientlyCollaborate with stakeholders to gather requirements and translate them into effective technical...
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Genesys Engineer
2 weeks ago
bangalore, India TP Full timeKey Responsibilities: Collaborate with stakeholders to gather requirements and translate them into effective technical solutions. Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development. Create and maintain custom scripts (JavaScript, Python) to enhance platform...
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Genesys Cloud Developer
3 weeks ago
bangalore, India HireAlpha Full timeAbout the Role We are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities. The ideal candidate will have proven experience in deploying and configuring Genesys Cloud instances from the ground up, including SIP trunks, voice gateways, edge devices, and WebRTC phones. This role...
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Genesys Cloud CX Platform Specialist
4 weeks ago
bangalore, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
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Genesys Project Manager
1 week ago
bangalore, India Timus Consulting Services Full timeRole: Genesys Project Manager Location: Gurugram Experience: 10 years Notice Period: I mmediate Job Type: Contract Job Description: We are seeking an experienced and detail-oriented Genesys Project Manager to lead and manage the implementation and optimization of Genesys Contact Center solutions. The ideal candidate will have a strong understanding of...
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Genesys Cloud Architect
1 day ago
bangalore, India ARA Resources Pvt. Ltd. Full timeAbout ARAs ClientARAs Client is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. They helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees ( 200000+ in...
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Genesys Cloud Architect
1 day ago
bangalore, India ARA Resources Pvt. Ltd. Full timeAbout ARAs ClientARAs Client is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. They helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees ( 200000+ in...
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Genesys Cloud Developer
4 weeks ago
bangalore, India Deloitte Full timeGenesys Cloud Developer – Voice & Outbound Location: Bangalore (Must) Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud) Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline. Position Summary We are looking for a highly skilled Genesys Cloud Developer with deep expertise in...
