Genesys Project Manager

Role: Genesys Project Manager Location: Gurugram Experience: 10 years Notice Period: I mmediate Job Type: Contract Job Description: We are seeking an experienced and detail-oriented Genesys Project Manager to lead and manage the implementation and optimization of Genesys Contact Center solutions. The ideal candidate will have a strong understanding of Genesys platform capabilities and proven experience in delivering complex projects within a dynamic environment. Key Responsibilities: Project Management: Manage end-to-end implementation and enhancement projects for Genesys Contact Center solutions. Cloud Architecture: Design, review, and optimize cloud architecture for seamless integration with Genesys systems. Cloud Contact Center Components: Oversee the deployment of cloud contact center components ensuring system reliability and scalability. Capabilities Overview: Develop and present detailed assessments of Genesys capabilities to stakeholders. CCaaS Architecture: Architect and support Contact Center as a Service (CCaaS) solutions tailored to business needs. Licensing Methodology: Manage and optimize licensing requirements to ensure compliance and cost-effectiveness. Self-Service Options: Implement and enhance self-service features like IVR, chatbots, and AI-driven solutions. Collaboration Options: Facilitate seamless collaboration through Genesys tools and integrations. Inbound and Outbound Calling: Optimize inbound and outbound call processes to improve customer satisfaction and efficiency. Wor kforce Management (WFM) and Workforce Engagement Management (WEM): Utilize WFM/WEM tools to improve productivity and ensure optimal workforce utilization. AppFoundry and APIs: Manage integrations with third-party applications and APIs via Genesys AppFoundry. Insights, Analytics, and Reporting: Provide actionable insights through advanced reporting and analytics within Genesys. Artificial Intelligence and Automation: Implement AI-driven solutions to automate processes and improve contact center efficiency. Session Border Controller (SBC) and Audiocodes: Configure and maintain SBCs and Audiocodes to ensure secure and reliable communications. Required Qualifications: Strong expertise in Genesys Contact Center solutions and architecture. Proven experience in managing large-scale Genesys implementations. Proficient in cloud architecture and CCaaS systems. Solid understanding of licensing methodologies, workforce management, and AI technologies. Familiarity with APIs, AppFoundry integrations, and SBC/Audiocodes configuration. Excellent communication and stakeholder management skills. Preferred Qualifications: Relevant certifications in Genesys solutions. Hands-on experience with workforce engagement tools and analytics platforms. Knowledge of emerging trends in contact center technologies. About Timus Consulting services: Timus Consulting is a leading EnterpriseTech and Business Consulting firm, providing an extensive array of services including Governance, Risk Management, and Compliance (GRC) solutions, Software Development, Enterprise Resource Planning (ERP) solutions, Cloud Consulting, Artificial Intelligence (AI) solutions, and Managed Services. For more details visit: Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Timus as one of the most rewarding places to work. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.