Bilingual Support Associate

1 week ago

dindigul, India beBeeCustomer Full time

Bengali Customer Support SpecialistJob Description:We are seeking a skilled Customer Support Specialist proficient in Bengali and English to deliver high-quality assistance to our customers. This role involves resolving inquiries, providing product information, and ensuring customer satisfaction.Key Responsibilities:Respond to customer queries via calls, chats, and emailsAnalyze customer needs and offer accurate solutionsDocument interactions in CRM tools and follow standard proceduresCollaborate with internal teams to resolve complex issuesMaintain service quality, response time, and customer satisfaction metricsRequired Skills and Qualifications:Exceptional command of Bengali and EnglishStrong communication, active listening, and problem-solving skillsAbility to work remotely with minimal supervisionBasic computer literacyPrevious customer support experience is a plus but not requiredBenefits:This role offers an excellent opportunity for personal and professional growth, with opportunities to develop your skills and expertise in a dynamic and supportive environment.Others:Please note that this job requires a strong commitment to delivering exceptional customer service and meeting performance targets.

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