Digital Customer Relationship Officer

3 days ago


kakinada, India beBeeCustomerEngagement Full time

Job DescriptionAs a Digital Customer Engagement Manager, you will be responsible for delivering exceptional customer experiences through the strategic use of digital channels.Required Skills and QualificationsTechnical Skills:Proven expertise in IT Service Management, SAP Basis, and SAP ApplicationsHands-on experience with SAP Basis activities, SAP release version upgrades, and infrastructure updates for cloud customersWorking experience with SAP HEC, SAP S/4HANA, or any other cloud solutionStrong knowledge of infrastructure operations, network, interfaces, and Load Balancer topicsExcellent technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solutionSoft Skills:Exceptional customer focus, networking, relationship building, results-driven, self-organized, and decision-making skillsExcellent communication skills (written and verbal)Strong understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolutionExperience in working with cross-cultural and cross-functional teams or individualsProficiency in English (written and verbal), additional local languages are a plusBenefitsThis role offers a unique opportunity to work with a dynamic team, leveraging your technical and soft skills to deliver exceptional customer experiences.OthersAs a Digital Customer Engagement Manager, you will be expected to stay up-to-date with the latest industry trends and best practices, continuously improving our services and processes.



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