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Application Support Manager

2 months ago

tamil nadu, India Wenger & Watson Full time

Role- Techops Manager
Expected Years of Experience – 15-18

Purpose
Responsible for production support & release management of all application
Ensure "Run the Business" function for responsible applications is run with high uptime, and service-levels for resolutions
Ensure the builds are ring fenced with right approvals and tests before production movement
Manage the team along with L2 staff of the service desk, including motivating the team, recruitment, writing reviews, preparing overall performance evaluations and training

Key responsibilities
Responsibilities will include but will not be restricted to:

Develop, manage, measure and report on key service-level metrics
Strive for continuous improvement of incident management process and integration with other IT operations management processes
Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded
Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases
Managing and troubleshooting applications, including issues relating to compatibility, configuration, and performance.
Manage relationships with vendors for technical equipment and materials required for operations.
Ensuring that the applications meet high standards for performance, reliability, and availability.
Trend analyses and action plans for improving service timeliness and reducing costs

Technical requirements
Bachelor’s degree in Business, Engineering, or any other related field.
15-18 years of experience in the relevant field with last 5 years in managing different teams.
Super strong in SQL and support in Java or DotNet based applications
Knowledge of IT service desk tools and best practices, ITIL certification and proven troubleshooting skills.
Should have experience with enterprise applications monitoring and analytics tools to help identify and troubleshoot issues.
Good to have familiarity with security measures, secure authentication protocols, app level permissions and management.