Application Support

7 months ago

Chennai Tamil Nadu, India WPP Full time

**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**

**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.**

**What you'll be doing**:
1. **System maintenance & operations**
- Work with GroupM's Data and BI teams to implement central product and client specific data management and interactive reporting solutions
- Responsible for direct communication with external teams for system integration ensuring updates are done consistently without disrupting any set up
- Work closely with Business Analysts to identify root cause of issues and resolve client issues quickly
- Testing media plans set up ensuring formulas works as they should
- Address queries in the Issue Log, collaborating with the team, and end users
- Collaborate with the Business Analyst Manager to set up clients and onboard new markets as per the agreed roadmap
- Maintain system access, ensuring correct restrictions are in place
- Ensuring support requests are responded to in an accurate and timely manner
- Understanding the complexity of Master Data and how best to implement changes
- Maintaining a close working relationship with the wider dev team and collaborating with them for bug support

2. **Reporting**
- Work with GroupM's Data and BI teams to gather requirements, design and implement central product and client specific data management and interactive reporting solutions
- Monitor data accuracy, analysing check reports to ensure data consistency and accuracy
- Engage with end users and provide support where required
- Support Client Teams and Business Analysts Manager to ensure ongoing reports or ad hoc requests are successful, ensuring the data is accessible in a timely manner
- Managing data loading into the platforms and ensuring data integrity and quality from the source to target is maintained
- Troubleshoot and resolve data issues, collaborating with Data Analyst and markets to identify origin of issue so input correction can be made
- Train teams ensuring end users knows how to use reports and platforms

**What you'll need**:
**Essential Skills**:

- The ability to quickly learn and keenness to understand new business environments
- Self-starter and motivator with the ability to work in an autonomous fast paced environment
- An analytical mindset, able to approach issues and challenges from a variety of angles
- Highly numerate, with strong mathematical acumen
- Advanced Excel user
- Attention to detail and fantastic organisation skills
- Tenacious with a desire to dig until you find the answer
- Understanding of data analysis techniques and how they can be applied in the marketing context
- The ability to achieve high quality results by paying attention to detail
- The ability to clearly explain to users how features work and be able to increase users knowledge

**Desirable Skills**:

- Experience in working with a range of visualisation solutions such as Tableau, Microsoft BI, Google Data Studio
- SQL or other database experience

**Attitudes we want**:
You should cover most or all of these elements, spiritually, if not in experience

You should be:

- You need to be able to develop your own opinions and ideas and express them clearly and concisely
- Able to engage and forge relationships quickly with clients and local markets
- Able to work well as part of a team - you understand that one person can't do or know everything and so you are willing to explore alternative routes, even if they are outside your comfort zone
- Able to think critically and with curiosity about information providing using questions to gather understanding on the context
- Cultural sensitivity about different world cultures and the ability to think globally
- Bring energy and passion to a very proactive and willing to help team
- Ability to manage your own time
- Be encouraging of users to help increase their knowledge and confidence in the tool

**Who you are**:
**You're open**_:_** **We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

**You're optimistic**_:_** We believe in the power of creativity, technology an

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