Product Support Engineer
10 hours ago
Product Support Engineer Location: India (Remote) Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift)About BrightEdgeBrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world's biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into measurable business impact.As we expand in India, we're building a world-class Customer Success and Support team to deliver best-in-class experiences for our customers.Role OverviewWe are looking for a Product Support Engineer who can troubleshoot and resolve technical issues, collaborate cross-functionally, and deliver an exceptional customer experience.You'll be supporting enterprise clients on the BrightEdge platform—working with digital marketers, developers, and IT teams across the globe.What You'll DoOwn and resolve customer issues through analysis, troubleshooting, and collaborationManage 15–20 support tickets in parallel and 180–200 per monthConduct 4–6 customer calls daily and provide timely updatesTroubleshoot web development and integration issuesEscalate high-impact cases and drive closure with urgencyMaintain process discipline, documentation, and service responsivenessWhat We're Looking For2+ years experience in SaaS Customer Support or Web DevelopmentStrong verbal and written English communication skillsHands-on experience with at least one programming language (e.g. JavaScript, Python, PHP, Java, C++)Knowledge of SQL or CMS tools preferredExperience working directly with customers on technical issuesPositive, high-energy, and adaptable mindset — comfortable in a fast-paced startup environmentWhy BrightEdgeWork with top global brands and cutting-edge AI-powered technologyBe part of the founding India team with strong career growth opportunitiesJoin a profitable, high-growth global SaaS leader with great culture and leadershipHybrid flexibility and performance-driven rewards
-
Product Manager
4 days ago
bangalore, India Product Space Full timeCompany DescriptionProduct Space is a platform providing industry-focused content to help individuals improve their product management skills and transition to the dream product roles. Our mission is to make aspiring PMs industry-ready in 2 months.Key Responsibilities:Define and execute the product roadmap aligned with business goals.Lead the end-to-end...
-
Product Manager
3 days ago
Bangalore, India Product Space Full timeCompany Description Product Space is a platform providing industry-focused content to help individuals improve their product management skills and transition to the dream product roles. Our mission is to make aspiring PMs industry-ready in 2 months. Key Responsibilities: Define and execute the product roadmap aligned with business goals. Lead the end-to-end...
-
Product Support Engineer
7 hours ago
bangalore, India Astra Security Full timeAbout Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests. CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
-
Product Support Engineer
17 hours ago
bangalore, India Astra Security Full timeAbout Astra:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
-
Product Support Engineer
12 hours ago
bangalore, India Astra Security Full timeAbout Astra:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
-
bangalore, India Top IT Product Company Full timeAbout the company: A Top IT Product Company Requirements: Position Summary ■ Lead the strategic evolution of India's most sophisticated BFSI AI platform ecosystem, directing a 40-person engineering and data science team to deliver agentic platform capabilities through cutting-edge agentic tech stack where agent creation as well agent orchestration, AI...
-
Product Support Engineer
16 hours ago
bangalore, India BrightEdge Full timeProduct Support Engineer📍 Location: India (Remote) 🕒 Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift)About BrightEdgeBrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into...
-
Production Support Engineer
2 days ago
bangalore, India Signzy Full timeAbout PowerEdge (Signzy):PowerEdge is Signzy’s B2B fintech platform used by banks to run credit card journeys (onboarding → post-onboarding) via SDKs and APIs. With multiple bank go-lives, keeping production stable and issues closed fast is critical.Role Overview:Hands-on L2 production support to keep live SDK/API journeys healthy across bank...
-
Product Support
7 days ago
bangalore, India ITILITE Full timeCompany Overview:ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers.We are a Series C...
-
Product Support
5 days ago
Bangalore, India ITILITE Full timeCompany Overview: is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C funded...
