Principal AI Developer for ServiceNow Platforms

3 days ago

kollam, India beBeeArtificialIntelligence Full time

Senior AI Engineer for ServiceNow SolutionsWe are seeking a highly skilled professional with expertise in designing, building, and scaling next-generation AI solutions leveraging ServiceNow and Oracle Cloud Infrastructure (OCI).Key Responsibilities:Develop and enhance AI capabilities within ServiceNow to optimize ITSM workflows and enterprise automation.Build AI-driven automations for Incident, Problem, Change, Request, and Knowledge processes using ServiceNow capabilities.Design and implement robust AI solutions for contextual response generation across ServiceNow applications.Integrate Large Language Model (LLM) features through Flow Designer, Virtual Agent Designer, and custom backend components.Automate workflows and integrations via ServiceNow REST APIs, IntegrationHub, and MID Server as needed.Collaborate with stakeholders to identify AI transformation opportunities and deliver measurable outcomes.Deploy, monitor, and optimize AI workloads across ServiceNow and OCI, ensuring high performance, compliance, and cost efficiency.Partner with data science and architecture teams to ensure robust, production-grade AI delivery and lifecycle management.Stay current with advancements in ServiceNow AI, LLM technologies, and agent orchestration frameworks to continuously evolve the platform.Qualifications & Experience:Bachelor's or Master's degree in Computer Science, Data Science, or related field.4–8 years in AI/ml engineering, with at least 2–3 years in Generative AI solution development.Proven hands-on experience with ServiceNow AI capabilities — including Virtual Agent, GenAI-powered assistance, and intelligent workflows.Expert proficiency in Python, with experience using PyTorch or TensorFlow for model development and integration.Strong foundation in Natural Language Processing (NLP), LLM prompting, fine-tuning, and transformer-based model architectures.Demonstrated ability to integrate AI solutions within ServiceNow using Flow Designer, IntegrationHub, and Rest APIs.Experience deploying and optimizing AI workloads on OCI and ServiceNow; exposure to AWS, Azure, or GCP is a plus.Practical knowledge of Robotic Process Automation (RPA) pipelines and vector databases for semantic retrieval.Working understanding of ITSM processes and AI-driven automation across core modules (Incident, Problem, Change).Familiarity with MLOps/LLOmP practices, including model governance, monitoring, and responsible AI frameworks.Benefits:This role offers a unique opportunity to work with cutting-edge technology and contribute to the evolution of AI solutions in the industry. The ideal candidate will have a strong passion for AI, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.Others:The company is an equal opportunities employer and welcomes applications from diverse candidates. Please note that only shortlisted candidates will be contacted for further evaluation.

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