ServiceNow Architect

3 weeks ago

Ahmedabad, India Enterprise Minds, Inc Full time

Job Title: ServiceNow Architect – ITSM

Location: Hyderabad, India

Experience: 10+ years

Employment Type: Full-time

About the Role

We are seeking an experienced ServiceNow Architect with strong expertise in IT Service Management (ITSM) and enterprise-scale ServiceNow implementations. The ideal candidate will have a proven track record of leading architecture, design, and delivery of ServiceNow solutions in large, complex environments.

Key Responsibilities

  • Lead the architecture, design, and implementation of ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Knowledge, etc.).
  • Define and enforce best practices, governance, and design standards across the ServiceNow platform.
  • Collaborate with business stakeholders to translate requirements into scalable and sustainable solutions.
  • Drive integrations between ServiceNow and other enterprise systems (REST, SOAP, IntegrationHub, MID Server).
  • Mentor and guide development teams in implementing custom applications, workflows, and automation.
  • Ensure platform scalability, performance, and security compliance.

Required Skills & Experience

  • 10+ years of overall IT experience, with 6+ years focused on ServiceNow.
  • Hands-on expertise with ITSM modules and working knowledge of ITOM, CMDB, CSDM.
  • Strong proficiency in JavaScript, Glide API, Flow Designer, UI Policies, Business Rules, and Catalog development.
  • Proven experience in ServiceNow Integrations (REST/SOAP APIs).
  • Deep understanding of ITIL framework and its implementation on ServiceNow.
  • Ability to lead client workshops, design discussions, and architecture reviews.
  • Strong communication and stakeholder management skills.

Preferred Qualifications

  • ServiceNow Certifications: CSA, CAD, CIS (ITSM/ITOM/CMDB), CTA.
  • Experience with additional modules like HRSD, CSM, SAM, HAM, SecOps is a plus.
  • Exposure to cloud platforms (AWS/Azure) and DevOps tools.

What We Offer

  • Competitive salary & performance-based bonuses.
  • Opportunity to work on global-scale ServiceNow projects.
  • Professional growth through certifications, trainings, and challenging assignments.
  • Hybrid work flexibility (Hyderabad office base).


📩 How to Apply:

Send your updated CV to nivetha.s@eminds.ai

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