Global Technology Support Specialist

5 days ago


visakhapatnam, India beBeeBroadcast Full time

Job Title: Experiential Fleet Operations TechnicianWe are seeking a highly skilled and motivated Experiential Fleet Operations Technician to join our team. As a key member of our operations team, you will be responsible for ensuring the optimal performance and reliability of our global experiential and event production fleet.About the Role:This is an exciting opportunity for someone who is passionate about technology and wants to work in a fast-paced environment. As an Experiential Fleet Operations Technician, you will be responsible for resolving technical issues escalated from our Tier 3 Incident/Response & Tier 2 Site Operations Teams.You will also identify patterns in technical issues escalated across the fleet and proactively develop projects and deploy appropriate solutions globally to ensure consistent fleet operations.In addition, you will utilize scripting to develop efficient methods to configure and deploy hardware and software infrastructures.You will coordinate with partner services, client teams, and SMEs to provide global support.You will report impact or projected impact to your team lead and stakeholders.You will support experiential site operations as needed with projects and setup of various event or show elements as needed.You will be responsible for the development and maintenance of a knowledge base to support fleet operations for all tiers in the service.This includes training, runbooks on software/hardware infrastructure, best practices, known issues, issue management, and escalation protocols.Key Responsibilities:Navigating and troubleshooting AVCL deployments on corporate network infrastructure.General IT and high-performance media on networks.Management of our clients' proprietary Cloud experience platform services.Remote enrollment and configuration of Mac, Linux & Window fleet via UEM, SSH, VNC, & Chrome Remote Desktop.Monitoring stability of deployment infrastructure.Platform and system administration.Validation testing for newer interactive exhibit releases.Skills and Qualifications:Proficiency with Unix, Windows & Mac-based operating systems.Proficiency with online and event video production technologies.Familiarity with enterprise-level network switches and routers.Knowledge of advanced signal flow for audio, video, lighting, network, and control.Ability to create detailed documentation and project proposals.Flexibility to continuously teach and be taught new technologies and workflows.Ability to read and write line diagrams in technical design documents.Benefits:Medical benefits, including vision and dental.Paid holidays, sick days, and personal days.Enjoyable and dynamic company culture.Training and professional development opportunities.



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