Expert in AI Customer Support

7 days ago

Aurangābad, India beBeeArtificialIntelligence Full time

Customer Success ExpertWe're shaping a digital ecosystem of products and services that power everyday life across the Middle East.Our mission is to deliver excellence every day. We want to redefine what technology can do in this region, and we're looking for a Customer Success Expert who can help us move even faster.What you'll do:You'll play a crucial role in filling gaps between our processes with a single goal of embedding AI into all customer-facing channels.You'll own Consumer AI strategy for the business spanning all customer touchpoints, craft strategies and implement them.Key ResponsibilitiesLeverage data to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tool(s) with measurable impactConceptualize and implement AI-powered workflows with an objective to reduce contact rate, reduce handling time and analyze customer sentiment for a tailored resolutionCross-collaborate with different teams mainly technology, product, data engineering, business and commercial and consolidate consumer insights into systems for decision-makingDevelop and implement Co-pilot for chat and inbound support, leveraging insights from customer sentiments, pain point, customer profile & knowledge base to craft instantaneous unique responses specifically tailored to solve customer's concernsUse data and summarization of past customer interactions and personalize customer experiences across different channelsUpskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretationPartner with L&D and create relevant courses and playbooksDesign a feedback loop between engineering, CS and product teams to continuously evolve capabilitiesDefine and track key success metrics such as CSAT, Contact Deflection, AI Adoption and Resolution RatesTurn success into stories, how AI helped business in streamlining support and its cost impact

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    Aurangābad, India beBeePromptEngineering Full time

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    Aurangābad, India beBeeUtilities Full time

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