Technical Trading Platform Specialist

16 hours ago


alwar, India beBeePlatform Full time

Job DescriptionWe are seeking a skilled Platform Support Specialist to join our team. As a member of our global support team, you will be responsible for providing fast, clear, and accurate live chat and email support to our traders.Your primary focus will be on helping traders navigate our platform features, trade analytics, and reports. You will also troubleshoot issues related to account setup, imports, and analytics workflows.In addition to these responsibilities, you will identify recurring technical issues and resolve them using your strong product knowledge. You will maintain and efficiently search through our internal knowledge base, document findings, and curate common questions/answers.You will work directly with our founder-led team and have the opportunity to grow into a Product, QA, or Technical Operations role.Required Skills and Qualifications2+ years of experience in SaaS or product-based technical supportFintech or trading-related platform support backgroundExcellent written EnglishProven ability to self-learn quickly and handle complex workflows independentlyProficiency with Excel/CSV data handlingStrong troubleshooting and reasoning skillsBenefitsDirect mentorship and weekly review from company leadershipClear growth into Product, QA, or Technical OperationsCompetitive pay + bonus + global exposureAbout UsWe are a fast-growing fintech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.



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