Senior Service Delivery Manager

6 days ago


ajmer, India beBeeLeadership Full time

Job OverviewWe are seeking a seasoned Leader to oversee our client support team and ensure exceptional service delivery.Team Leadership: Lead and mentor the support team to maintain consistent service excellence.Critical Issue Resolution: Handle escalations and complex issues, particularly for high-stakes accounts.Client Engagement: Participate in client calls, provide updates, and foster strong relationships with key stakeholders.Interdepartmental Collaboration: Coordinate with internal teams to resolve issues efficiently and improve overall delivery and SLA compliance.Performance Analysis: Monitor performance, identify gaps, and refine processes to drive continuous improvement.Reporting and Analytics: Prepare monthly/quarterly reports on support performance and customer satisfaction metrics.Professional Development: Plan and manage training initiatives to upskill the team.Process Optimization: Maintain and refine Standard Operating Procedures (SOPs) to ensure seamless day-to-day operations.


  • Delivery Manager

    3 weeks ago


    Ajmer, India LTIMindtree Full time

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  • Delivery Manager

    3 weeks ago


    Ajmer, India LTIMindtree Full time

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