IT Service Management Professional

1 week ago

ajmer, India beBeeService Full time

IT Service Management AdministratorAs an IT service management administrator, you will be responsible for the ownership and maintenance of a platform used to manage various aspects of service delivery. Key responsibilities include configuring and customizing modules such as incident, problem, change, asset, and service catalog.Automation workflows, service level agreements, and integrations with other enterprise tools must also be implemented to ensure seamless service delivery.Process Optimization & GovernanceYou will design and refine IT service management processes aligned with industry best practices. Ensuring compliance, consistency, and continuous improvement across service management operations is crucial.Stakeholder EngagementCollaboration with various teams including the service desk, infrastructure, and application teams is essential to gather requirements and deliver scalable solutions. Providing training and support to end-users and internal teams on platform usage and enhancements is vital.Reporting & InsightsYou will develop dashboards and reports to track key performance indicators, service level adherence, and service performance. Analyzing trends to identify opportunities for improvement and reduce ticket resolution time is critical.Innovation & IntegrationExploring and implementing new platform features and third-party integrations is necessary to enhance its capabilities. Initiatives around self-service, knowledge management, and AI-driven support must also be supported.RequirementsThe job requires 3–5 years of experience in IT service management roles, with at least 2 years hands-on experience in platform administration and configuration. A strong understanding of industry frameworks and service management principles is essential.

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