End User Support Specialist

7 days ago


gurugram, India AVASO Technology Solutions Full time

About the job


About us:


AVASO Technology Solutions is currently seeking an IT Support Engineer with a passion for the IT area. As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.

We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.

AVASO offers you an excellent growth opportunity with a strong global company and good money.


Website:-


Position: EUC L2 Support

Location: Gurugram,122001, India

Position type: Full time- Dedicated (on-site)

Schedule: Mon to Fri (between local business hours)

Required languages: English (fluent)


Job Description:


KEY DUTIES/RESPONSIBILITIES:

As part of the Site Technology Servicing team, we provide onsite IT technical

support within our scope, which includes all users and onsite hardware within the

locations described within the job description.

• Provide technical support as point of contact for IT for the site.

• End-user desktop, laptops, office IT with smart hand support for network and servers.

• Installation support for various software on end user systems and servers when required

• New users onboarding preparing IT assets and tools.

• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.

• Executive / VIP support.

• Coordination and remote hand support to backend team for Network & server smart hand support.

• IP phone, Video conference support, Level 1 Multifunction Printers support.

• Configuring, deploying, and troubleshooting enterprise and personal desktop and

laptop computers, personal productivity devices, and business applications.

• Supporting midrange servers.

• Supporting network devices such as switches, routers, Wireless Aps with the help

of backend team.

• Handing tickets on ServiceNow or similar ticketing system.

• Troubleshooting VPN.

• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.

• Troubleshooting MS Windows 10.

• Troubleshooting MS Office 365 issues for end-users.

• Office IT Asset Management.

• Coordinate external vendors when engaged for support.

• Work independently and coordinate inhouse IT projects.

• Engineer should manage most of their time around activities involving BAUs -SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident

backlog and maintaining SOP’s and Runbooks for global team use

• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.

• Should be leading the project support team

• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process

alignment / Documentation , Onsite Training / User Education , Vendor Coordination.


DESIRED SKILLS & EXPERIENCE

• 4+ years experience in IT support demonstrating increasing levels of

responsibility and technical expertise in a corporate enterprise environment.

• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems

and their related remote access.

• Knowledge & experience with ServiceNow or similar ticketing system.

• Understanding of Active Directory.

• Familiarity with Microsoft server technologies and their associated user

management tools, including Active Directory, Office 365, SharePoint, File, Print,

DHCP, and DNS.

• Self-disciplined and highly motivated.

• Good decision-making skills

• Should be able to priorities workload based on SLA’s and user impact



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