Technology Service Specialist, Associate

Job Description:Job Title - Technology Service Specialist, AssociateLocation - Bangalore, India Role DescriptionProvide level 2 production services for Enterprise Shared Services Applications.Understand support process (as per ITIL) and escalation procedures, become fully conversant with all support tools that will be used to provide effective support.Need to review application/platform changes and ensure all mandatory artefacts attached so that risks associated with change are understood and mitigation done.Need to resolve Incidents and Service requestsWill need to participate in Incident management/Problem management process in person and follow escalation processes along with sending notification to clients periodically.Gain detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications.Ensure timely delivery of key data feeds within SLA's. Consistently achieve maximum availability (up time) for critical functionality.Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programsWhat we'll offer youAs part of our flexible scheme, here are just some of the benefits that you'll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities 5+ years of hands-on experience in Java development with expertise in Informatica Power Center, Unix and Oracle - Exacc.Strong experience in front-end technologies (Unix, sql/plsql).Proven experience in performance tuning and optimization of large applications (including Oracle databases).Hands-on experience with unit testing frameworks and automated testing tools.Experience Automated deployments.Strong understanding of authentication and authorization conceptsBasic understanding of Unix/Linux commands.Exposure to messaging middleware Cloud is an added advantage.Your skills and experience5+ years working experience in financial institution in providing IT support and dealing with business users on support or requirement gatheringGetting things done in large organizations – understanding of where to use processes and how to build and operate a networkWork across countries, regions and time zones with a broad range of cultures and technical capabilityExceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Relationship management skillsExperience working with virtual and global teams / Intercultural awarenessExperience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract and patch data in Oracle databases and EXACC. Understanding with JAVA and .NetExperience of Monitoring tools such as Geneos, Netcool, TivoliExperience in ETL tool like Informatica Power Center, Informatica Cloud Data Integration understanding and exposure upgrading the TechnologyUnderstand Informatica architecture, repository database, and data transformation dataflow as part of ETL processing and migrating to latest versionExposure to one of the Scheduler tools – Control-M (one scheduling tool)DesirableStrong written and oral communication, interpersonal and organization skills. Team player, with strong collaboration skills and ability to communicate at all levels. Proven analytical and problem-solving abilities, with a keen attention to detailStrong understanding of analytical and problem-solving skillsHow we'll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.