Business Process Improvement Specialist

2 weeks ago

kannur, India beBeeFunctional Full time

Job Title: Functional Systems SpecialistDynamic D365FO ExpertiseKey Responsibilities:Drive process improvements and system enhancements across finance, procurement, customer service, and warehouse operations.The ideal candidate has a strong functional consulting background in D365FO, with the ability to analyze and document business requirements, translate them into system configurations and process flows.Collaborate with stakeholders to optimize end-to-end business processes.Finance & AccountingPartner with finance leadership to design and implement process improvements in GL, AP, AR, fixed assets, budgeting, and financial reporting.Ensure compliance with regulatory requirements while leveraging D365FO capabilities.Support evolving financial planning and analysis needs, including advanced reporting and integration with BI platforms.Procurement & Supply ChainCollaborate with procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.Configure and optimize D365 procurement and sourcing modules to ensure cost-effective and compliant processes.Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.Call Center & Customer ServiceWork with customer service leaders to refine sales order processing, customer interactions, and case management workflows.Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.Develop processes that improve customer experience, retention, and responsiveness.Fulfillment & Warehouse OperationsPartner with warehouse leadership to ensure accurate and efficient use of D365FO warehouse management (WMS).Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.Support workforce adoption of SOPs, handheld/scanning devices, and real-time reporting.Cross-Domain / ERP Functional SupportDocument business requirements and map them to D365FO functionality—acting as the bridge between business teams and technical resources.Manage functional configurations, testing, and UAT for enhancements, integrations, and upgrades.Lead process workshops, training sessions, and end-user enablement.Drive continuous improvement initiatives to support business scalability and operational excellence.Maintain a backlog of enhancement requests and help set priorities in alignment with business strategy.

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