Chief Learning Operations Specialist

4 days ago


alwar, India beBeeOperational Full time

About the Role:We are seeking an experienced and proactive operational leader to oversee the end-to-end delivery of our online learning programs.This role involves managing a team, ensuring timely course setup and maintenance, and driving process excellence in alignment with academic standards.The ideal candidate will have strong leadership skills, operational acumen, and the ability to collaborate effectively with cross-functional teams.Operational ManagementOversee the complete course readiness lifecycle, ensuring on-time and accurate setup of courses as per launch schedules.Ensure alignment to defined quality benchmarks across all program launches.Review course configurations such as announcements and resources to maintain consistency and compliance with academic guidelines.Manage course closure reports, survey tracking, and completion analysis.Team LeadershipLead and mentor a team to drive accountability, efficiency, and quality in execution.Monitor workload distribution and performance metrics to ensure adherence to SLAs.Support skill development and knowledge sharing within the team.Cross-Functional CollaborationWork closely with Program Delivery, Product, and IT teams to ensure smooth program launches.Liaise with Global Partner Teams to coordinate blended course requirements.Serve as the point of escalation for operational challenges.Process Improvement and ReportingIdentify and implement process enhancements to increase efficiency and scalability.Track and analyze course readiness metrics and learner engagement trends.Collaborate with data teams to automate recurring tasks.Stakeholder ManagementAct as the primary point of contact for internal and external stakeholders on operational matters.Ensure adherence to academic standards while meeting partner expectations.Support audits and change management initiatives.


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