CHIEF OF STAFF

📌 Position: Chief of Staff – Group Operations📍 Location: Remote (India)🕒 Work Hours: Must overlap with Australian time (AEST)💼 Employment Type: Full-TimeAbout us - We are a fast-growing Australian group operating across car rentals, insurance/claims processing, automotive repairs, and fleet management.We are now hiring a highly capable, intelligent, and experienced Chief of Staff – Group Operations to work directly with the Business Owner and manage all daily operations across multiple companies.This is a high-responsibility, leadership role for someone who can operate independently, manage staff, solve problems, and ensure all businesses run smoothly without constant supervision.ABOUT THE ROLE - As the Chief of Staff – Group Operations, you are responsible for:Running operational activities across all businessesLeading teams (rentals, claims, workshop, admin)Managing staff performance & KPIsOverseeing claims, fleet operations, and workshop workMonitoring cashflow, expenses, vendor invoices, bookings, and repair costsHandling escalations, negotiations, and daily challengesImplementing systems, processes, and SOPsProviding daily and weekly reporting directly to the ownerEnsuring operational efficiency, discipline, and accountabilityThis is a role for someone who can think like an operator, act like a manager, and manage the business like a second owner.KEY RESPONSIBILITIES - Operations & Business OversightManage day-to-day operations for rentals, claims, repairs, and workshop activitiesEnsure timely customer service, booking fulfilment, and fleet utilisationOversee claims handling and insurer communicationMonitor and review workshop jobs, parts, and repair qualityLeadership & Team ManagementLead internal teams in India & AustraliaMonitor KPIs, task completion, and staff disciplineResolve staffing issues, performance gaps, and operational bottlenecksFinancial & ReportingReview daily performance numbers, pending claims, bookings and expensesApprove invoices, workshop bills, and supplier paymentsPrepare and submit reports directly to the business ownerProcess ImprovementBuild and implement SOPs across rentals, claims, workshopImprove efficiencies and reduce operational costsIntroduce new systems, tools, and workflow automationStrategic SupportAttend management meetingsAct as the bridge between the owner and teamsTake responsibility for sensitive and confidential matters🧠 REQUIREMENTSExperience5+ years in operations managementAutomotive, fleet, insurance, logistics, or service industry experience preferredMust have managed teams of 10+ peopleExperience in a fast-paced environmentSkillsExceptional English (written & spoken)Strong leadership and decision-makingExcellent organisational and problem-solving skillsAbility to run multiple business units at onceFinancial understanding (KPIs, budgets, expenses)Ability to work under pressure and meet deadlinesTech-savvy and comfortable with digital workflowPersonal QualitiesHighly responsible & matureLoyal and trustworthyProactive and self-drivenOwnership mindsetAbility to act independentlyHOW TO APPLY - Please submit your resume along with a short cover letter explaining:Your operational experience.Your leadership background.Why you are the ideal candidate for a multi-business operations role.Email all the details to info@superiorrental.com.au