System Engineer L3 Support

3 days ago


bangalore, India Netsmore Technologies Full time

L3 Systems Engineer (Remote)Experience: 5 to 10 yearsSkills: AWS Cloud infra experience + Okta are must.Overview:The L3 Systems Engineer role is more engineering-focused than traditional system admin roles. It blends AWS design, implementation, SaaS administration, on-prem oversight, and technical leadership. This role also acts as escalation for L2s and is expected to mentor junior engineers.Responsibilities:- Design, deploy, and manage AWS cloud infrastructure (EC2, S3, RDS, IAM, Lambda, CloudFormation).- Implement and maintain disaster recovery solutions (Veeam, Commvault, AWS Snapshots).- Administer SaaS (Okta, AWS Workspaces, Slack, Google Workspace, Zoom).- Monitor observability tools (Datadog, Orion, Nagios, WhatsUp Gold).- Support Active Directory, hardware lifecycle, Windows/Mac OS.- Collaborate with DevOps for CI/CD pipelines.- Provide escalation support, mentor L2 engineers.- Support in security incident responses (“all hands on deck”).- Balance hands-on work with governance and compliance awareness.Qualifications:- 5+ years AWS engineering/administration.- AWS Certified Solutions Architect – Professional preferred/expected.- Proven Okta administration expertise.- Infrastructure automation (Terraform, Ansible, CloudFormation).- Familiarity with containers (Docker, Kubernetes, ECS/EKS).- Strong networking background (TCP/IP, DNS, VPN).- Excellent troubleshooting/documentation skills.- Bachelor’s degree in CS/IT. L3 expected to have certifications.



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