Experienced Incident Management Specialist

2 weeks ago

thane, India beBeeIncidentManager Full time

At Atlassian, you have the flexibility to work from anywhere – be it an office, home, or a combination of both. This allows us to support your family, personal goals, and other priorities.The Customer Support Services (CSS) team is seeking a highly experienced Incident Manager to join their dynamic team. Your primary responsibility will be delivering exceptional support experiences during customer-facing incidents by coordinating across diverse teams and ensuring timely, clear, and accurate communication with both internal and external stakeholders.This role focuses on leading command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset. You will be responsible for managing incident communication proactively, offering timely and transparent updates through official channels.You will also participate in post-incident reviews, driving actionable improvements to enhance the customer experience when incidents occur. Additionally, you will collaborate with cross-functional teams to identify opportunities to drive enhancements in incident management processes, tools, documentation, and metrics.To excel in this role, you will need to possess excellent analytical, problem-solving, and interpersonal skills. You must be able to communicate complex technical information clearly and concisely to both technical and non-technical stakeholders. A high level of professionalism, discretion, and emotional intelligence are essential for success in this position.We offer a range of benefits to support your physical and mental well-being, including flexible working arrangements, employee assistance programs, and access to on-site fitness centers. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.We believe that our employees are our greatest asset, and we invest in their growth and development through ongoing training, mentorship, and career advancement opportunities. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.

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