Customer Experience Specialist

1 week ago


varanasi, India beBeeCustomerSupport Full time

The customer service representative role involves delivering exceptional customer support by responding to inquiries, resolving issues and ensuring a positive customer experience through effective communication via phone, email, chat or in-person.Key Responsibilities:Respond promptly to customer inquiries via phone, email or chat.Provide accurate product information, services and policies.Resolve customer complaints efficiently.IDentify customer needs and deliver resolutions.Elevate complex cases to supervisors or technical teams when necessary.Verify customer issues are fully resolved.Maintain precise records of customer interactions in CRM systems.Update customer accounts, process orders returns or requests.Generate reports as needed.Stay informed on company products, services and launches.Communicate company policies clearly to customers.Collaborate with sales operations and technical teams for issue resolution.Participate in team meetings training and performance reviews.



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