Patient Service Ambassador

1 week ago

lucknow, India beBeeCustomerService Full time

Job OverviewWe are seeking a highly skilled Patient Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to patients through phone calls, emails, and chat conversations.The ideal candidate will have excellent communication skills, a strong ability to empathize with customers, and a proven track record of resolving complex issues in a timely manner.The successful candidate will be responsible for maintaining accurate customer records, achieving customer satisfaction targets, and communicating customer feedback to the management team.Patient Service Representative Responsibilities:Communicate with patients via phone, email, and chat, demonstrating professionalism and active listening at all times.Identify customer concerns and find effective solutions, adhering to company policies and guidelines.Maintain a deep understanding of products or services to answer customer queries accurately.Accurately record customer interactions, transactions, and issues in CRM systems.Analyze complex situations, think critically, and take proactive steps to resolve issues.Collaborate with other departments when necessary to ensure customer satisfaction.Patient Service Representative Qualifications:Excellent customer service and problem-solving skills.Ability to work independently and as part of a remote team.Strong communication and interpersonal skills.Familiarity with CRM systems and contact center technologies.Bachelor's degree or higher in a related field is preferred.What We OfferWe offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.Logistical RequirementsThis role requires a quiet and brightly illuminated work environment, a laptop with minimum 8GB RAM, an i5 8th-gen processor, a 720P webcam and headset, a reliable ISP with a minimum speed of 100 Mbps, and a smartphone.

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