Technical Support Coordinator

2 days ago

kottayam, India beBeeServiceManagement Full time

Job Title:IT Service Management SpecialistAbout the Role:We are seeking an experienced IT Service Management Specialist to provide daily support for operational needs and manage ticket distribution to ensure all client access management requests are handled on time.The successful candidate will have a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices.Key Responsibilities:Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationshipsTroubleshoot and fix issues related to Service NowProvide administrative support for users, roles, and groupsProvide technical support for the existing ServiceNow environments, applications, and modulesMaintaining and reviewing the effectiveness and efficiency of all ITSM processesSupport the upgrades and evolution of ServiceNowMonitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requestsWork with other members of the Platform team on an as-needed basis to ensure that the design and processes meet technical requirementsValidate Service request requirements and work them to completion in ServiceNowParticipate with operational teams to identify enhancement opportunities for improvement and work to implement enhancementsRequired Skills and Qualifications:A solid background in supporting external customer-facing systemsAn understanding of IT service management principles and best practicesA good working knowledge of industry-leading IT help desk tools and trendsExcellent troubleshooting and problem-solving skillsStrong analytical and communication skillsBenefits:This is a challenging and rewarding role that offers the opportunity to work with a talented team and make a real impact on our organization.

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