Customer Support and Operational Specialist

2 weeks ago

coimbatore, India beBeeOperations Full time

Support Operations Manager JobWe are seeking a skilled Support & Operations Manager to oversee daily support inquiries and assist with fundamental operational tasks. This is not a senior-level position but requires exceptional communication, organizational, and problem-solving skills.This role involves resolving routine issues, ensuring seamless support processes, and maintaining operations during the core team's offline hours.The ideal candidate will have 1-3 years of experience in customer support, operations, or a related field. They must possess strong written and verbal communication skills, basic troubleshooting abilities, and experience in community management.Key responsibilities include:Resolving day-to-day support requestsMaintaining smooth support processesAssisting with basic operational tasks when the core team is offlineIn this role, you will be the go-to individual for resolving routine issues and ensuring seamless support processes. If you have strong communication and problem-solving skills, and experience in customer support or operations, we encourage you to apply.Requirements1–3 years of experience in customer support, operations, or a similar roleStrong written and verbal communication skillsBasic troubleshooting abilityExperience with community management (online forums, chat groups, or similar)The successful candidate will have excellent communication and problem-solving skills, and the ability to work independently.What We OfferA dynamic and supportive work environmentOngoing training and development opportunitiesThe chance to work with a talented teamWe are an equal opportunities employer and welcome applications from all qualified candidates.

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