Customer Service Specialist

3 weeks ago


mumbai, India Crystal Group Full time

Position Overview:

The Customer Service specialist should be a Refrigeration Engineer who will play a crucial role in providing technical service support for refrigerated container , including head load calculations, design solutions, and customer interaction. The ideal candidate will bridge the gap between technical expertise and customer requirements, ensuring solutions are effective, efficient, and aligned with the company’s standards.

Key Responsibilities:

Technical Expertise and Support:

  • Manage all technical aspects of Refrigerated Containers
  • Provide service and operational support for reefer containers on a 24/7 basis across India.
  • Address technical challenges and provide solutions to customer queries and requirements.

Customer Interaction:

  • Communicate regularly with customers to understand their cooling requirements and challenges.
  • Ensure customer satisfaction and foster a positive customer experience.
  • Guide the technical team to align with customer needs and expectations.

Solutions and Design:

  • Participate in designing solutions that meet technical and commercial objectives.
  • Provide input for quotations during sales and leasing processes.
  • Develop drawings, including concept, shop, and technical drawings.

Collaboration:

  • Work closely with the sales and operations teams.
  • Visit key customer sites to understand critical requirements.

Quality Assurance:

  • Ensure quality standards for all cooling and reefer technology-related matters.
  • Address critical quality challenges proactively.

Documentation and Reporting:

  • Create technical documents, including specifications, fact sheets, and USPs.
  • Generate detailed technical reports and maintain accurate records.



  • Mumbai, Maharashtra, India 23443 Citibank N.A. India - INR CCY Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at 23443 Citibank N.A. India. This is a full-time position, offering an attractive salary and benefits package.


  • Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...


  • Mumbai, Maharashtra, India StarStruck by Sunny Leone Full time

    Customer Service RoleAt StarStruck, we are seeking a skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through various touchpoints.Customer Engagement & Feedback CollectionCollect feedback from customers post-purchase to understand their...


  • Mumbai, Maharashtra, India Demographic HR Services Full time

    Job OverviewDemographic HR Services is looking for a skilled Customer Service Support Specialist to join our team.About the RoleThis is a fantastic opportunity for individuals who enjoy communicating with customers and providing excellent service. As a Customer Service Support Specialist, you will be responsible for handling customer inquiries via phone,...


  • mumbai, India Crystal Group Full time

    Position Overview:The Customer Service specialist should be a Refrigeration Engineer who will play a crucial role in providing technical service support for refrigerated container , including head load calculations, design solutions, and customer interaction. The ideal candidate will bridge the gap between technical expertise and customer requirements,...


  • Mumbai, India Crystal Group Full time

    Position Overview:The Customer Service specialist should be a Refrigeration Engineer who will play a crucial role in providing technical service support for refrigerated container , including head load calculations, design solutions, and customer interaction. The ideal candidate will bridge the gap between technical expertise and customer requirements,...


  • Mumbai, Maharashtra, India Axis Bank Full time

    Axis Bank: An Opportunity for GrowthWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Recovery Specialist in Mumbai.About the RoleThe primary objective of this position is to provide exceptional customer service and resolve issues efficiently. The ideal candidate will have excellent communication skills, a strong...


  • Mumbai, Maharashtra, India Interactive Brokers Full time

    Job Summary: Interactive Brokers, India is seeking a highly skilled Customer Service Specialist to join its team. As a key member of the customer support team, you will be responsible for providing exceptional service to our global client base. Key Responsibilities: Respond to client inquiries via inbound calls, email, and online chatDevelop a thorough...

  • Customer Service

    6 months ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service

    6 months ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...


  • Mumbai, India Crystal Group Full time

    Position Overview:The Customer Service specialist should be a Refrigeration Engineer who will play a crucial role in providing technical service support for refrigerated container , including head load calculations, design solutions, and customer interaction. The ideal candidate will bridge the gap between technical expertise and customer requirements,...


  • Mumbai, India Crystal Group Full time

    Position Overview:The Customer Service specialist should be a Refrigeration Engineer who will play a crucial role in providing technical service support for refrigerated container , including head load calculations, design solutions, and customer interaction. The ideal candidate will bridge the gap between technical expertise and customer requirements,...


  • Mumbai, India Crystal Group Full time

    Position Overview: The Customer Service specialist should be a Refrigeration Engineer who will play a crucial role in providing technical service support for refrigerated container , including head load calculations, design solutions, and customer interaction. The ideal candidate will bridge the gap between technical expertise and customer requirements,...


  • Mumbai, India Crystal Group Full time

    Position Overview: The Customer Service specialist should be a Refrigeration Engineer who will play a crucial role in providing technical service support for refrigerated container , including head load calculations, design solutions, and customer interaction. The ideal candidate will bridge the gap between technical expertise and customer requirements,...


  • Navi Mumbai, Maharashtra, India IndiaFilings Full time

    About the Role:This Junior level Customer Service Sales role at IndiaFilings is based in Ghansoli, Navi Mumbai. As a Customer Service Specialist, you will be responsible for providing excellent customer service to clients through various channels. Your primary goal will be to identify customer needs and offer product solutions to drive company revenue.Key...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...


  • Mumbai, Maharashtra, India Protera Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Support Specialist to join our team at Protera Technologies.The ideal candidate will have excellent communication skills and be able to provide top-notch support to our customers.Key Responsibilities:Manage the full lifecycle of incidents and service requests.Answer inbound customer service...


  • Mumbai, Maharashtra, India Sushil Full time

    Job SummaryAs a Customer Service Support Specialist at Sushil, you will be responsible for verifying physical AOF and Re-KYC Forms, communicating with CPs for clearing discrepancies, and providing proactive services to CPs.Key ResponsibilitiesVerify physical AOF and Re-KYC Forms once inward is done.Communicate with CPs for clearing discrepancies through mail...


  • Mumbai, Maharashtra, India The Sleep Company Full time

    We are seeking a Customer Service Specialist to join our team at The Sleep Company. As a key member of our sales team, you will be responsible for delivering exceptional customer service to ensure high levels of satisfaction.Responsibilities include responding to customer complaints and concerns in a professional manner, locating merchandise, recommending...

  • Customer Service

    6 months ago


    Mumbai, India Morpheus Human Consulting Full time

    Reference Code: - 466-53 - Job Title: **Customer Service - Financial Services - Mumbai** - Category: - Financial Services - Job Description: - Job Title: Customer Service - Financial Services - Mumbai - Job Responsibility- Prior experience in Customer Service/Operations - Preferably with 5-6 years of experience in the Financial sector - Should have...