Support Engineer

2 weeks ago

aligarh, India beBeeTechnical Full time

**Job Title:** Technical Support SpecialistWe're seeking an experienced Technical Support Specialist to provide expert technical assistance to our customers. As a key member of our team, you will be responsible for troubleshooting complex technical issues, collaborating with cross-functional teams, and delivering exceptional customer support.Responsibilities:Investigate and resolve technical issues related to platform functionality, integrations, data discrepancies, and user configuration.Collaborate with engineering and product teams to escalate and resolve bugs, ensuring timely communication to the customer.Maintain detailed case notes, documentation, and internal/external knowledge base content.Act as a technical advisor for assigned customers, building deep familiarity with their configuration, integration, and support history.Participate in regular customer check-ins or QBRs alongside Customer Success Managers (CSMs).Proactively monitor account health and flag potential issues before they become blockers.Requirements:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.5+ years of experience in a technical support, product support, or similar customer-facing technical role.Understanding of procurement, supply chain, or enterprise systems (ERP, P2P, S2P platforms).Strong problem-solving skills with an analytical mindset.Experience with ticketing tools like Zendesk, Jira, or Freshdesk.Familiarity with APIs (REST/JSON), webhooks, and troubleshooting integrations.Basic knowledge of SQL for data analysis and issue investigation.Excellent communication skills — both written and verbal.Benefits:Work with a forward-thinking, global SaaS team supporting leading enterprise customers.Be the technical backbone for live customers, solving real-world issues across complex integrations and configurations.Collaborate closely with Product, Engineering, and Customer Success in a truly cross-functional environment.Build deep expertise in procurement tech, integrations, cloud, and enterprise platforms while working on impactful problems.Enjoy a flexible, remote-first culture that values ownership, autonomy, and continuous learning.Why Join Us?We're committed to innovation, autonomy, and impact. If you're passionate about providing exceptional technical support and driving business growth, we'd love to hear from you.

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