Platform Support Expert

2 weeks ago

aligarh, India beBeeTrading Full time

We are seeking a skilled Platform Support Engineer to join our global trading analytics team. About the RoleThis is a technical, product-centric support position that requires strong analytical and problem-solving skills.The successful candidate will be responsible for providing fast, clear, and accurate live chat and email support to traders using our platform.Provide timely assistance with platform features, trade analytics, and reports.Troubleshoot issues related to account setup, imports, and analytics workflows.Maintain and efficiently search through our extensive knowledge base.Document findings and curate common questions/answers.Hiring Process:Submit Google Form + recorded answers.Product knowledge test.1–2 interviews.Offer.Required Skills and QualificationsTo excel in this role, you should have:2+ years of experience in SaaS or product-based technical support.Fintech or trading-related platform support background.Excellent written English.Proven ability to self-learn quickly and handle complex workflows independently.Proficiency with Excel/CSV data handling.Strong troubleshooting and reasoning skills.Why Join Us?As a member of our team, you will have the opportunity to work at the intersection of FinTech, trading, and real-time analytics.You will also receive direct mentorship and weekly review from company leadership, as well as clear growth opportunities into Product, QA, or Technical Operations.We are an equal-opportunity employer and value diversity in our workplace.

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