DISA TECHNOLOGIES PRIVATE LIMITED | IT Solution Engineer | bangalore
2 weeks ago
Activities/Duties/Responsibilities: (Please include Reports/Returns/documents maintained:
We are seeking for a Solution Engineer to onboard our customers onto our Monitizer cloud platform. Located in Bengaluru India, you will play a key role in managing the whole data stream from our gateways into our cloud and help customers turn their data into value when applying the Monitizer IIoT and AI tools. This position will be part of a global digital team that is in Germany, Denmark, Italy, USA, and China.
- Deployment of the complete Monitizer product range to deliver the entire data pipeline (from data collection to data visualization)
- Work with Project management and Customer success engineers to ensure high-quality implementation of Monitizer products.
- Create and maintain documentation for the deployment, implementation, and maintenance of Monitizer solutions.
- Develop troubleshooting documents and support workflows to improve continuous monitoring and uptime of digital products.
- Provide Tier 1 and Tier 2 support to internal teams and customers.
- Collaborate with Product Development, Sales, Project Management and Technical Support teams to resolve technical issues and provide customer feedback.
- Upon necessity be involved in development tasks.
Qualifications:
Bachelor of Engineering degree in Computer Science/Electrical/Electronic from a reputed institution with a strong academic recor
d.
Experien
- ce:
Over 3 years in IT support, including a minimum of 1 year in software development and test - ing.Experience as a production, process or plant engineer, preferably within the equipment or foundry industry will be considered an advant
- age.Strong ability to abstract concepts, coupled with a distinct analytical mindset and a passion for tackling complex challen
ges.
Technical Profici
- ency:
Proficient in computer networks (CCNA prefe - rred).Good Knowledge on Linux Environments and scripting languages (Py
- thon).Knowledgeable in IoT protocols (e.g., MQTT, OPC-UA, Mo
- dbus).Familiar with REST APIs, Graph QL technol
ogies.
Position Interfaces with: Product development, Sales, Project management, technical support team, R&D team to resolve technical issues and provide technical support and customer fe
edback.
Key Compet
- encies:
Fast Learner - Willing to work in fast paced env - ironment.Proactive with strong problem-solvi
- ng Skill.Good communication and Interpersona
- l skills.Good written and verbal Englis
- h skills.Good listener and analytica
- l skills.collaborating with cross-functional stak
- eholders.Accountability. • Innovative and
- creative.Excellent follow-up and follow-throug
- h skills.Have a talent of improving process efficiency and documentation like trouble
- shooting.Willingness
to travel
What
- we offer:
Dynamic E - nvironment.Passionate Te
- am Culture.Collaborative Com
- munication.Growth and Learning Op
-
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