Key Account Relationship Manager

7 days ago


rajkot, India beBeeCustomerSupport Full time

Cookd is a digital-first FMCG brand with an innovative approach to revolutionizing cooking in India. They create and deliver unique products developed by professional chefs worldwide.Currently expanding, they seek a Customer Support Executive to effectively onboard and manage customer relationships. The ideal candidate should possess:3-5 years of experience in customer serviceExcellent verbal and written English communication skillsStrong problem-solving abilities and multitasking skillsThis role requires coordinating with cross-functional teams, ensuring timely product delivery and customer query resolutions, and maintaining customer satisfaction targets. Key responsibilities include managing order confirmations, NDR callings, chat and email query resolutions, RTO closures, social media query resolutions, and abandoned cart closures within set TATs.The right candidate will have the ability to work independently as well as part of a team, handling multiple tasks simultaneously while maintaining attention to detail. A high level of professionalism, adaptability, and discretion are required for this position.



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