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Business Operations Manager

2 months ago

bangalore, India PhonePe Full time

Job Title: Business Operations Manager


Business Unit: Insurance


Department: Business Operations


Role: Control Tower -Business Monitoring, Process Excellence and Insurer Partnerships


Location: Bengaluru - PhonePe Office - Salarpuria Softzone, Bellandur, Bengaluru


Job Summary:

We are seeking a highly detail-oriented and analytical Manager to lead a team that monitors our

business parameters and reports any anomalies or errors detected in the ecosystem. The role

requires to own the end-to-end process of identifying errors in minimum possible time,

highlighting to the respective stakeholders, analyzing the errors, identifying their root causes,

and providing insights on issue fixes in real-time as well as avoiding recurrence of the issues via

structural fixes. The position requires managing internal and external stakeholders effectively

and communicating findings and recommended solutions accurately.


The Role:

● Lead a team of folks (inhouse and contractual) who Monitor business application dashboards

and anomaly detection systems for issues and errors

● Identify root causes of errors and investigate their impact on business operations and sales

● Analyze and provide data/,metric insights on issue fixes to reduce business loss to internal

(Business, Tech, Product,etc.) as well as external stakeholders (Insurers)

● Creation of monthly / weekly reports to drive business decisions

● Collaborate with cross-functional teams to drive issue resolution and provide updates on issues

and fixes to the leadership

● Coordination with external partners and vendors to ensure a smooth flow of business

● Responsible for defining, developing and communicating key metrics and business trends to

partner and management team

● Creation and maintenance of documentation related to processes, issues, and solutions

● Grasping the underlying processes and data flows and should be able to analyze and work on

the errors

● Liaison with partner insurance for day to day business operations and act as a bridge between

partner SPOCs and internal business, product & tech team

● Actively work to set up scalable processes and wherever possible strive to suggest automation

and optimisation


Required skill sets:

● Strong attention to detail, problem solving and analytical skills

● Exceptional written and verbal communication skills to interact with ISPs

● Ability to manage internal and external stakeholders effectively

● Ability to lead a team by example

● Basic to advanced knowledge of Microsoft Excel,Docs,Google sheetsAvailable on

weekends/holidays for any urgent business requirement

● Basic SQL knowledge will be a plus

● Reporting,Automation,Dashboarding,Monitoring experience will be a plus

● Roster/Workflow management experience is a plus (This candidate is expected to lead a

team a set of folks who work in rotational shifts In Monitoring team)

● Related role tags that may be looked at - Program Manager/ Process Excellence/

Process Manager/ Operations Manager/ Insurance Partnerships/ Business Operations

Manager/ Control Tower Mgmt


Qualifying criteria/must haves:

● Bachelors 3-5 years of experience/ Masters 1-3 years of experience

● Handled a team before

● External stakeholder exposure

● Digital Insurance/Fintech/BFSI/Payments Platform/Insurance Tech


Few key differentiators for this role vs traditional supply chain or operations role -

● Fast paced problem solving, high volume of business and velocity of transactions

● Ability to work on-ground and lead by example

● Deliver Instant/real-time reporting, baselined trends, debugging SOPs and deep analysis

● Develop understanding of Tech API integrations with Insurers to be able to fasten the

Resolution here and now and also propose structural fixes

● Real-time,no lag driven reporting and sales number with AOP accountability

● No fleet on ground value chain, digital interface led principally aided by manual

processes for Issuance

● Accountability of AOP sales numbers