Vice President
3 weeks ago
Job Description – VP – Business Operations
Key Responsibilities:
1.
Strategic Planning & Execution:
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Develop and implement operational strategies aligned with the Reward360’s vision and business objectives.
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Work closely with executive leadership to set longterm goals and ensure effective execution of business plans.
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Identify growth opportunities and operational improvements to optimize business processes and enhance scalability.
2. Operational Excellence:
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Drive operational efficiency through process optimization workflow automation and the introduction of best practices.
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Implement standard operating procedures (SOPs) to ensure smooth and consistent operations across all departments.
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Establish and monitor key performance indicators (KPIs) for operational activities to ensure performance targets are met.
3. Crossfunctional Leadership:
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Collaborate with key functions including Tech Product Development and Strategy teams to ensure seamless coordination and execution of business initiatives.
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Lead and mentor a team of operations managers to ensure alignment and operational efficiency across the board.
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Drive crossfunctional projects to improve service delivery and product quality for customers.
4. Customer Experience Management:
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Ensure that business operations support an excellent customer experience from onboarding to loyalty program delivery.
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Collaborate with the Customer Success and Product teams to ensure that customer feedback is integrated into operational processes.
5. P&L Responsibility:
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Oversee the P&L for the business operations function ensuring operational costs are managed efficiently while maximizing profitability.
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Drive cost optimization initiatives and identify opportunities for revenue generation through operational improvements.
6. Vendor & Partner Management:
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Manage relationships with key vendors and partners to ensure highquality services and costeffective agreements.
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Negotiate contracts and manage servicelevel agreements (SLAs) to maintain alignment with company goals.
7. Technology & Automation:
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Work closely with the technology and product teams to ensure that the company’s operational systems and tools are uptodate fully functional and scalable.
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Identify opportunities for automation and the integration of new technologies to improve operational efficiency.
8. Compliance & Risk Management:
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Ensure all business operations comply with regulatory standards company policies and best practices.
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Manage operational risks through proper controls and governance mechanisms.
Qualifications:
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Education: Master’s degree in business or a related field; MBA or equivalent preferred.
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Experience: 15 years of experience in a leadership role with a proven track record of growing business units.
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Skills: Strong business development and sales skills excellent relationship management financial acumen with P&L management and leadership in managing operational teams.
Key Competencies:
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Strategic Thinking: Ability to see the big picture and plan for longterm business growth.
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Client Focus: A deep understanding of client needs and the ability to create personalized solutions.
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Financial Management: Expertise in managing budgets revenues and costs to ensure profitability.
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Partnership Development: Skilled in negotiating and forming strategic partnerships that drive business success.
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Leadership: Ability to inspire lead and manage a team for operational excellence.
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