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Brand Vantage India | Campaign Co-Ordinator | bangalore

2 months ago

bangalore, India Brand Vantage India Full time

Job Title: Campaign Coordinator


Company: Brand Vantage India


Location: Bengaluru, India (On-Site)


Company Overview:

Brand Vantage India is a strategic offshore staffing partner with over 25 years of experience in the industry. Based in Bengaluru. Our commitment to excellence helps businesses scale and thrive by providing highly skilled professionals and exceptional service.


Job Summary:

We are seeking a motivated and detail-oriented Campaign Coordinator/Account Manager to join our team in Bengaluru. In this role, you will be pivotal in ensuring outstanding after-sales service and managing end-to-end campaign execution. You will address client enquiries, coordinate campaign - artwork, handle bookings and cancellations, and work closely with internal teams to resolve post-sales issues efficiently. Additionally, you will manage client accounts, facilitate communication, and oversee project deliverables to ensure seamless execution and customer satisfaction.


Key Responsibilities:


Client Communication: Proactively call and email clients (Australia/ New-Zealand) to coordinate artwork requirements and provide after-sales support, ensuring a seamless and satisfactory experience.


Campaign Coordination & Account Management:

  • Manage and coordinate campaigns, including artwork and project timelines, to ensure timely and accurate delivery.
  • Collaborate with sales, graphics, and other teams to address and resolve post-sales issues effectively.
  • Maintain strong client relationships, acting as the primary point of contact for account management.


Customer Support:

  • Respond to and resolve customer queries and complaints promptly and professionally via phone, email, or chat.
  • Conduct follow-up communications to confirm issue resolution and client satisfaction.


Reception Duties:

  • Answer and manage reception calls, providing accurate information and directing enquiries appropriately.


Documentation & Reporting:

  • Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
  • Generate and analyse reports on campaign performance and customer satisfaction to identify areas for improvement.


Feedback & Continuous Improvement:

  • Collect and share customer feedback with relevant departments to drive service enhancements.
  • Stay updated on industry trends, company policies, and product knowledge to deliver exceptional service.


Qualifications:

  • Strong campaign management and project management skills.
  • Excellent communication skills, both verbal and written.
  • Ability to write effectively for client communication and internal reporting.
  • Proficient in using CRM systems and other relevant software.
  • Detail-oriented with strong organisational skills and the ability to multitask efficiently.
  • Prior experience in marketing, advertising, or a related field is a plus.
  • Bachelor's degree in Marketing, Communications, or a related field is preferred.


  • Preferred Skill:
  • Strong problem-solving skills and a proactive approach to issue resolution.


What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities to work with diverse clients and industries.
  • The chance to contribute to meaningful campaigns and client success stories.


If you are passionate about campaign management, delivering excellent customer service, and fostering client relationships, we’d love to hear from you


Apply now to join Brand Vantage India and make a significant impact on our growing team.