Customer Support Representative

1 week ago


hyderabad, India Swift Strategic Solutions Inc Full time

Job Title: Customer Support Representative

Location: Hyderabad, Telangana

Experience Level: 0-3 years

Job Type: Onsite

Job Summary:

We are seeking a dedicated and enthusiastic Customer Support Representative to join our team in Hyderabad. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. This is an onsite position, and fluency in English and Hindi is required.

Key Responsibilities:

- Handle customer inquiries and complaints via phone, email, and chat.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.

Required Skills and Qualifications:

- Excellent communication skills in English and Hindi.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; college degree preferred.

Preferred Skills:

- Previous experience in customer service or a related field is a plus.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong interpersonal skills and the ability to work well in a team environment.

Benefits:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Friendly and supportive work environment.

If interested - please email your resume, current CTC & expected CTC to hiring.cs@s3staff.com



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